- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business… more
- SAIC (Fort Meade, MD)
- …communication with stakeholders and management. Responsibilities include but are not limited to: + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) ... and understanding of system administration interdependencies as part of the Service Oriented Architecture Target salary range: $160,001 - $200,000. The estimate… more
- ManTech (Fort Meade, MD)
- …system infrastructure and processes related to client/server/storage/network devices and mobile devices. + Perform Tier 1 (Help Desk ) and Tier 2 ... a strong understanding of system administration interdependencies in a Service Oriented Architecture (SOA) environment. **Minimum Qualifications:** + Bachelor's… more
- Lumen (Washington, DC)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... informed of risks and impact assessments. With strong customer service skills and the ability to work independently in...CSU/DSU, and carrier services, using advanced diagnostics across Layer 1 , 2, and 3. + Analyze network troubles, assess… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …deliver new capabilities and change requests/enhancements on existing capabilities * Provide direct user support ( Tier 1 /2 service desk ) * Act as liaison ... You are invited to be an owner from day 1 as we work together to bring our Dream...our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the… more
- Diversified (Washington, DC)
- …operations and ensuring uptime across all critical systems. What You'll Do: 1 . System Administration + Install, configure, and maintain physical and virtual servers ... protection solutions. 5. Technical Support & Maintenance + Provide tier 2/3 support to internal users and escalate complex...up protocols, knowledge of Veeam + Knowledge of Fresh Service ticketing system + Windows and Apple product device… more
- St. George Tanaq Corporation (Suitland, MD)
- …Leadership and Process Optimization - Experienced in leading 24x7 NOC operations, managing Tier 1 - Tier 3 escalation workflows, and establishing Standard ... operational, required. + Must possess key technical competencies that include: 1 . Advanced Network Infrastructure Management - Skilled in configuring, monitoring,… more
- NANA Regional Corporation (Fort Belvoir, VA)
- …of moderate equipment changes or modifications. **Responsibilities** + Provides Army Enterprise Service Desk (AESD) ticket management support. + Provides Army ... AUDS Administrative roles using Privileged Identity Management (PIM). + Coordinates with Tier III IT Support, Engineers, and Administrators to complete tasks. +… more