- M. C. Dean (Springfield, VA)
- …improving lives, and changing the world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our **Security and Electronic Systems ... local and commercial customers across high-growth markets. Responsibilities The **NOC Tier 1 Support Specialist** will primarily focus on **real-time… more
- CACI International (Springfield, VA)
- …our growing IT team. In this role, you will serve as an escalation point for Tier 1 support and be responsible for maintaining and troubleshooting mission ... for hardware, software, database, custom software and network-related issues escalated from Tier 1 . * Administer and maintain servers (Windows, Linux, Solaris),… more
- CACI International (Reston, VA)
- …troubleshooting and system-level support for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable of help desk ... resolution within the specific Tier 2 SLAs or escalates to Tier 3 support + Applies knowledge and experience for the systems, equipment, software, and… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, system performance, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- … 1 to Tier 2. * Act as a member of the Tier 1 Help Desk, providing end-user support . * Anticipated split between the helpdesk lead role and providing ... ** Tier 1 Helpdesk Lead and Analyst**...** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk... Help Desk as well as providing help desk support . In this role, you will monitor, support… more
- GovCIO (Richmond, VA)
- …MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Clearance Required: Active Secret ... maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as… more
- SMX (Fort Belvoir, VA)
- …management support + Process all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and networks supporting end users + ... related to the labor category with at least 10 years' experience in providing Tier 1 support of a TS/SCI system. **Application Deadline:** September 15, 2025… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …management support . + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + ... an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. Experience may be substituted for a… more
- Virtual Service Operations (Lorton, VA)
- …network environment. Responsibilities: + Investigate and resolve escalated network issues from Tier 1 support . + Perform advanced troubleshooting for ... incident reports. + Provide technical guidance and mentorship to Tier 1 NOC Analysts. + Participate in...years of experience in a network operations or technical support role. + Understanding of networking concepts, including TCP/IP,… more
- TEKsystems (Lynchburg, VA)
- …the company. What You'll Do + Be the hero who fixes hardware, software, and network problems ( Tier 1 & 2 support ). + Lead or assist with our Windows 11 ... Join Our IT Team as a Desktop Support Technician! Are you tech-savvy and love helping...and love helping people? We're looking for a Desktop Support Technician who's ready to jump in and make… more