- M. C. Dean (Springfield, VA)
- …improving lives, and changing the world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our **Security and Electronic Systems ... local and commercial customers across high-growth markets. Responsibilities The **NOC Tier 1 Support Specialist** will primarily focus on **real-time… more
- CACI International (Springfield, VA)
- …our growing IT team. In this role, you will serve as an escalation point for Tier 1 support and be responsible for maintaining and troubleshooting mission ... for hardware, software, database, custom software and network-related issues escalated from Tier 1 . * Administer and maintain servers (Windows, Linux, Solaris),… more
- CACI International (Reston, VA)
- …troubleshooting and system-level support for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable of help desk ... resolution within the specific Tier 2 SLAs or escalates to Tier 3 support + Applies knowledge and experience for the systems, equipment, software, and… more
- UIC Government Services and the Bowhead Family of Companies (Arlington, VA)
- …using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, system performance, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- … 1 to Tier 2. * Act as a member of the Tier 1 Help Desk, providing end-user support . * Anticipated split between the helpdesk lead role and providing ... ** Tier 1 Helpdesk Lead and Analyst**...** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk... Help Desk as well as providing help desk support . In this role, you will monitor, support… more
- GovCIO (Sterling, VA)
- …as MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Secret clearance with ability to ... Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This...+ Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with… more
- M. C. Dean (Arlington, VA)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and ... and cybersecurity industries. We are seeking a **System Administrator 1 ** to join our **Security and Electronic Systems (SES)**...are not limited to:** + Manage physical security system support to meet service level agreements. + Analyze physical… more
- SMX (Fort Belvoir, VA)
- …management support + Process all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and networks supporting end users + ... related to the labor category with at least 10 years' experience in providing Tier 1 support of a TS/SCI system. **Application Deadline:** September 15, 2025… more
- CACI International (Chantilly, VA)
- …of service and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling ... strong commitment to customer satisfaction and operational excellence. You will support system and network stability, monitor enterprise IT infrastructure, restart… more
- Guidehouse (Mclean, VA)
- …in Navy ERP. + Troubleshoot and resolve complex production issues, working closely with end users, Tier 1 support , and Tier 3 technical teams. + Analyze ... extensive insight into Navy-specific business processes and system configurations. + Provide Tier 2 support for SAP ECC modules including FI, CO, FM, MM, SD, PM,… more