- IBM (Frederick, MD)
- …in our Rocket Center WV location **Required technical and professional expertise** * 1 + year of experience in customer service or help desk role * Basic ... responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide...Analyst to provide first-level support for end users experiencing technical issues. This role is critical in ensuring smooth… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- … Service Manager in the assignment, scheduling, and dispatching of all technical resources for service and installation related activities. + This includes ... Tier 2 Help Desk Technician Beltsville, MD 20705...CCI ACDD and effective and timely management of all service tickets. This position will follow all procedures outlines… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ certified (DoD 8570 IAT Level II) - CompTIA - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** ... materials and conducting training either on-site or over-the-phone. + Provides technical assistance and support related to computer systems, hardware, and software;… more
- TekSynap (Silver Spring, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Respond to requests for technical assistance via phone, email or via the web queue, including chat or ... Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected...and FAQs for users or as approved by HT's Technical Representative. + Provide 24x7 reporting/communication services for Global/High… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical … more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... upon contract award. Qualifications: + Bachelor's degree in a technical discipline from an accredited college or university is...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **General Summary** Provides remote Tier 1 technical end...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise ... 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot,… more
- Coinbase (Annapolis, MD)
- …critical support systems. While also serving as a technical escalation point for the Tier 1 Service Desk, your contributions to the ITSM ecosystem are ... * *Serve as a primary technical escalation point* for the Tier 1 Service Desk team, resolving advanced issues efficiently alongside senior engineering… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... upon contract award. Qualifications: + Bachelor's degree in a technical discipline from an accredited college or university is...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- GovCIO (Annapolis, MD)
- …the USPS ServiceNow application in accordance with he published USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership role in ... cloud, and business partner networks NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000… more