- Rubrik (Annapolis, MD)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …problems not isolated by SMART-T Built In Test (BIT) or system alert messages. + Provide Tier 1 and Tier 2 support for supported systems and will facilitate ... Overview: As a SATCOM helpdesk technician, you will provide technical support to customers with satellite communications issues. You...escalation to Tier 3 as needed + Support and review applicable… more
- CACI International (Annapolis Junction, MD)
- …monitoring, and performance optimization across diverse platforms + Provide Tier 1 , Tier 2, and Tier 3 technical support and root cause analysis for ... Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System Administrator to join our… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …support for the application, working collaboratively with the Service Desk, which will handle Tier 1 and Tier 2 support. + Serve as the transition point ... + Work with business teams and development teams to translate business requirements into technical designs to map and load data from source systems or the data… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... (4) years of experience with Service Management (ITSM) is required. + Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification. more
- DRT Strategies, Inc. (Silver Spring, MD)
- …appropriate FDA business units within defined timelines Require Experience: + At least 5 years of technical expertise providing Tier 1 and Tier 2 help ... full-year, or 940 hours). The Help Desk Analyst provides Tier - 1 support for electronic submission and data...all methods of electronic submission receipt + Escalate unresolved technical issues or complex inquiries to Tier -2… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... compliant with Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems +… more
- Themis Insight (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... compliant with Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems +… more
- KBR (Bethesda, MD)
- …This is a contingent position based upon contract award Responsibilities Include: Provides first line ( Tier 1 ) IT technical support to end users for account ... standard software products and approved process guidelines. + Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a… more
- GovCIO (Annapolis, MD)
- …the USPS ServiceNow application in accordance with the published USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership role in ... cloud, and business partner networks. NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000… more