- DRT Strategies, Inc. (Silver Spring, MD)
- …(SOPs), FAQs, training materials, and process workflows. + Ensure the team provides timely Tier 1 and Tier 2 support, including identifying, documenting, ... and technology evolve. The contractor will provide expertise on regulations and technical issues, support testing and implementation of new standards (like updates… more
- M. C. Dean (Annapolis Junction, MD)
- …of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) ... limited to: + Contribute to physical security system support to meet service level agreements. + Support configuration and management of Windows operating systems… more
- CACI International (Annapolis Junction, MD)
- …configuration of server, storage, and network systems, including mobile device environments + Deliver Tier 1 through Tier 3 support, including advanced issue ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...escalation and root cause analysis + Provide detailed technical feedback and reporting to agency leadership and internal… more
- NASCO (Annapolis, MD)
- …the Senior Application Engineer is responsible for providing advanced technical support, troubleshooting, and administration of Microsoft 365 applications, ensuring ... regarding status of projects and initiatives. **Responsibilities** + Provides Tier 2 and Tier 3 support for...with vendors and Microsoft Support for issue resolution and service improvements + Assists in migrations, upgrades, and deployments… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk) support for problem identification, diagnosis, and ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...resolution. + Tier 2 (Escalation) support for more complex issues, providing… more
- ENS Solutions (MD)
- …with STIGs and system baselines. + Provide Tier 1 and Tier 2 system support for PKI-related service disruptions, certificate issues, and access control ... a plus. Benefits Essential Network Security (ENS) Solutions, LLC is a service -disabled veteran owned, highly regarded IT consulting and management firm. ENS consults… more
- RBR-Technologies (Fort Meade, MD)
- …peak performance and reliability. + Provide Tier 1 and Tier 2 support, identifying, diagnosing, and resolving technical issues. + Support diverse ... | 130000-144000 per year | Full Time RBR-Technologies is a small service -disabled veteran-owned information and technology business founded on the basic principle of… more
- SAIC (Annapolis Junction, MD)
- …and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... complexity is required + 4 years of experience with Service Management (ITSM) is required + 2 years of...years of experience with ServiceNow platform is required + 1 year experience integrating ServiceNow with other applications is… more
- Belay Technologies (Laurel, MD)
- …problem resolution for all the client, server, storage, network devices, Etc. + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, ... working with ISSOs for system compliance + DoD 8570 compliance with Information Assurance Technical (IAT) Level 1 is required Candidates are desired to have the… more
- Pacific Northwest National Laboratory (Annapolis, MD)
- …this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration ... Engineer who will play a key role in the technical implementation and sustainment of the new Oracle Cloud...Help Desk, Health & Safety, Manager Experience, Employee Self Service , Payroll, Benefits, Compensation, Time and Labor, and Absence… more