- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... The Tier 2 Technical Support Operations Analyst...ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- CACI International (San Antonio, TX)
- …responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS Applications. ... 2 staff works closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier 2 position is primarily… more
- Koniag Government Services (San Antonio, TX)
- …operating procedures, and technical specifications. + Works independently, providing mentorship to Tier 1 and Tier 2 personnel and collaborating with ... complex system issues, serving as the escalation point for Tier 1 and Tier 2...degree in Computer Science, Information Technology, or a related technical field. Master's degree preferred. + Advanced certifications (eg,… more
- Centre Technologies (Dallas, TX)
- …to announce we are expanding and looking to grow our team with a new Tier 1 , Help Desk Support Technician! Our Company Culture: Our diverse workforce allows ... + Must be a team player with outstanding customer service skills + Entry of time sheets, expense reports...(if so assigned) + Help turn business problems into technical solutions + Manage deployment of equipment in compliance… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …Access Program (SAP) environment. + Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help ... who also demonstrate our core values of passion, freedom, service and growth. If you are looking for a...If you are looking for a career as a Tier 2 Cloud Support agent and you are interested… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... writing and to translate technical terminology into terms understandable to non- technical employees. + Exceptional customer service skills. + Experience with… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …and to translate technical terminology into terms understandable to non- technical employees. + Exceptional customer service skills. + Experience preferred ... Provides ongoing technical support and maintenance of production and development...and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery… more
- TEKsystems (Coppell, TX)
- …THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via ... require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 years of… more
- BEAT LLC (San Antonio, TX)
- … 2 Systems Administrators provide the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 enterprise ... operational readiness. Participate in enterprise knowledge transfer and continual service improvement initiatives, contributing technical insights and procedural… more