- KBR (Bethesda, MD)
- …position based upon contract award Responsibilities Include: Provides first line ( Tier 1 ) IT technical support to end users for account administration, ... tools available to you. + Provides first contact resolution technical support via incoming phone calls, to...approved process guidelines. + Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is critical to maintaining operational ... while escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on ... process workflows while upholding government policies and procedures. Provide technical assistance over the phone for a wide variety...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
- Fujifilm (Annapolis, MD)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1 ) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Wolters Kluwer (Hagerstown, MD)
- …IN or Hagerstown MD **OVERVIEW** You will enhance the customer experience by addressing technical issues and providing support . Your role will involve a mix of ... administration** **QUALIFICATIONS** **Education:** 2+ years' experience in a B2B technical service role or equivalent education **Experience:** + Knowledge of… more
- Leidos (Baltimore, MD)
- … Support team to address executive user issues and requests as necessary. + Coach Tier 1 agents on how to recognize and categorize issues based on what the ... position requires an individual with demonstrated experience in resolving technical client support in a service desk...users in the future. + Continuously provide feedback on Tier 1 / Tier 2 knowledge… more
- Northrop Grumman (Elkridge, MD)
- …You'll get to Do** **Responsibilities** + Provide Tier 1 and Tier 2 technical support (Domain Administration, System Administration, and Network ... those missions. By joining in our shared mission, we'll support expanding your personal network and developing skills, whether...for all supported devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier… more
- GovCIO (Annapolis, MD)
- … Specialist. This position will be fully remote. **Responsibilities** Provides technical support for computers and associated networks. Installs, troubleshoots, ... $75,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6595/journeyman-computer-user- support -specialist-%28tier-3- support %29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ **ID**… more
- CACI International (Hanover, MD)
- Technical Ops Center Support Job Category: Information...for monitoring ICAM systems and providing Tier 1 & Tier 2 support . This ... control and release management. Responsibilities: We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of… more
- CACI International (Annapolis Junction, MD)
- …performance optimization across diverse platforms + Provide Tier 1 , Tier 2, and Tier 3 technical support and root cause analysis for escalated ... hiring a seasoned System Administrator - Level 3 to provide advanced technical leadership and hands-on support for implementation, troubleshooting, optimization,… more
Recent Jobs
-
Quality & Compliance Nurse Coordinator
- Woodlands Senior Living LLC (Augusta, ME)