- KBR (Bethesda, MD)
- …position based upon contract award Responsibilities Include: Provides first line ( Tier 1 ) IT technical support to end users for account administration, ... tools available to you. + Provides first contact resolution technical support via incoming phone calls, to...approved process guidelines. + Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is critical to maintaining operational ... while escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on ... process workflows while upholding government policies and procedures. Provide technical assistance over the phone for a wide variety...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
- Fujifilm (Annapolis, MD)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1 ) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- IBM (Frederick, MD)
- …and responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users ... timely resolution or escalation * Escalate unresolved issues to Tier 2 or Tier 3 support...working onsite in our Rocket Center WV location **Required technical and professional expertise** * 1 + year… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- … the demands of emerging applications. Due to continued growth, we are looking for a Tier 2 Help Desk Technician to support our team in Beltsville, MD. In this ... Tier 2 Help Desk Technician Beltsville, MD 20705...telephone lines with professional telephone etiquette. + Perform Level 1 troubleshooting on all IT, camera, phone, and security… more
- TekSynap (Silver Spring, MD)
- …for 22,000 users worldwide. As a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Respond to requests for technical assistance via phone, email or via the web queue, including chat or… more
- General Dynamics Information Technology (Elkridge, MD)
- …training materials and conducting training either on-site or over-the-phone. + Provides technical assistance and support related to computer systems, hardware, ... Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support ,Systems Support **Certifications:** CompTIA Security + certified… more
- BigBear.ai (Columbia, MD)
- …of IT systems. Provide assistance to users in accessing and using IT systems Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, ... invites applications for the role of System Administrator Level 1 , focusing on providing expert support for...all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2… more
- CACI International (Annapolis Junction, MD)
- …performance optimization across diverse platforms + Provide Tier 1 , Tier 2, and Tier 3 technical support and root cause analysis for escalated ... hiring a seasoned System Administrator - Level 3 to provide advanced technical leadership and hands-on support for implementation, troubleshooting, optimization,… more