- SMX (Fort Belvoir, VA)
- …and networks supporting end users + Route tickets to the appropriate sustainment teams for Tier 2 /3 support + Perform data-driven analysis of IT SM tickets (eg ... Desk personnel + Ensure the Help Desk always has 2 personnel x 24/7/365 coverage + Ensure there is...category with at least 10 years' experience in providing Tier 1 support of a TS/SCI system. **Application Deadline:**… more
- NANA Regional Corporation (Arlington, VA)
- …+ Develop expertise in the software tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support; respond to requests for assistance ... access product such as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document notes regarding research,… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer issues with a focus on ... compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3 support, diagnosing...all applicants. + Experience in Image Management: Minimum of 2 years' experience in managing and deploying system images… more
- SAIC (Suffolk, VA)
- …analyzing symptoms and potential root causes to implement effective resolutions or escalate to Tier 2 / Tier 3 support as required + Utilize advanced ... contingent on funding in Aug/Sept 2025._ **Specific duties include:** + Provide Tier 1 level engineering operations support to quickly identify, triage, and address… more
- SAIC (Suffolk, VA)
- …analyzing symptoms and potential root causes to implement effective resolutions or escalate to Tier 2 / Tier 3 support as required. + Utilize advanced ... award of funding in_ _Aug/Sept_ _2025._ **Specific duties include:** + Provide Tier 1 level engineering operations support to quickly identify, triage, and address… more
- Meta (Richmond, VA)
- …by providing analyses based on demand, failure rates, decommissions, EOL/LTB, and cost. 2 . Engage with internal customers and gain an understanding of their current ... executive dashboards and KPI metrics for operations all-hands meetings ( Tier I and Tier II metrics). 13....1. Supply Chain planning tools and ERP systems 23. 2 . Vendor and stakeholder management 24. 3. Data visualization… more
- CoreSite (Reston, VA)
- …center operating procedures. We are currently hiring for the Day Shift: 6:00 am - 2 :00 pm, Sunday-Thursday A Tier III technician will be responsible for day to ... CCTV. Duties: + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of hardware failures. + Collect data for proper escalation and resolution by Tier 2 /3. + Perform network management services to include: monitoring network ... that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT...is on a rotating Panama Schedule.** **Schedule 1 Schedule 2 ** Work - Mon, Tues Off - Mon, Tue… more
- SAIC (Suffolk, VA)
- …analyzing symptoms and potential root causes to implement effective resolutions or escalate to Tier 2 / Tier 3 support as required. + Utilize advanced ... contingent on funding in_ _Aug/Sept_ _2025._ **Specific duties include:** + Provide Tier 1 level engineering operations support to quickly identify, triage, and… more
- Vaco (Richmond, VA)
- …+ Annual, FIVE STAR **vacations** (we call it "Vatopia") for meeting top tier performance goals. + Annual **world class training** where all Vacotians, as we ... packages that include smart phone coverage, up-to-date equipment, and top tier online resources. + **Comprehensive** benefits including medical, dental, vision,… more