- ADP (Norfolk, VA)
- …+ Support the client onsite or remotely during the Go Live of the new application. + Provide Tier 2 support for the application to the Tier 1 support team or ... Process through project work, - implementation Tools. + Level 2 - demonstrated knowledge + Product Knowledge: + Proficiency...+ Proficiency in ADP Associate Tools sets. + Level 2 - demonstrates proficiency within respective discipline - ability… more
- SAP (Reston, VA)
- …federal regulations, IAM technologies, and industry trends. **Required Qualifications** + Eligible for Tier 2 Public Trust security clearance (or higher) - US ... documentation, and collaboration skills + **Clearance Required:** Eligible for Tier 2 Public Trust (Moderate Risk) or higher (background investigation required)… more
- TEKsystems (Lynchburg, VA)
- …in the deployment and support of Windows 11 across the organization. Key Responsibilities: Provide Tier 1 and Tier 2 support for hardware, software, and ... Ensure compliance with IT policies, security standards, and best practices. Qualifications: 2 + years of experience in desktop support or a similar IT support… more
- SAIC (Suffolk, VA)
- …is contingent on funding in May/June 2025._ **Specific duties include:** + Provide Tier 2 level engineering operations support to quickly identify, triage, and ... root causes to implement effective resolutions or escalate to Tier 3 support as required + Utilize advanced monitoring...Degree in computer science or related discipline and two ( 2 ) years of relevant experience in enterprise architecture and… more
- Vistra (Hopewell, VA)
- …to report to site within 60 minutes following call-ins. *Satisfactory completion of Tier 2 within primary skill for position job performance measure *Must ... *Independent knowledge of troubleshooting Key Metrics: *Satisfactory completion of Tier 3 training and qualification requirements *Demonstrate continual self-improvement… more
- EchoStar (Christiansburg, VA)
- …+ Collaborate with support teams, engineers, and developers to resolve complex issues beyond Tier 2 scope + Create and manage ServiceNow tickets to escalate ... issues requiring Tier 3 Incident Management support + Leverage business process...+ High School diploma, GED, or equivalent experience; + 2 -4 years of experience handling advanced technical support that… more
- System One (Springfield, VA)
- …+ Recommendations for TTP improvements + Conduct weekly Quality Control reviews of closed Tier 2 CSOC tickets to ensure: + Proper categorization + Thorough ... attribution and perform malware analysis/signature development + Coordinate with CSOC Tier 1 & 2 teams to: + Remediate discrepancies + Provide recommendations to… more
- CACI International (Springfield, VA)
- …assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. More About the Role: - ... as needed. - Restart system hardware as needed. - Escalate problems to Tier 2 level as required, and notify mission director if priority or severity… more
- NANA Regional Corporation (Quantico, VA)
- …network Coordinate with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, ... Coordinate with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, VPNs,… more
- Amentum (Warrenton, VA)
- …updates, ensuring deployments align with pre-defined functional and security criteria. + Deliver Tier 2 support to troubleshoot and resolve issues related to ... handoff and sustainment by the operations team. + Provide Tier 3 support to assist the operations team with...Ability to meet or exceed DODD 8140/8570 IAT Level 2 Requirements, to include CE certification **Preferred:** + Bachelor's… more