- Amentum (Warrenton, VA)
- …updates, ensuring deployments align with pre-defined functional and security criteria. + Deliver Tier 2 support to troubleshoot and resolve issues related to ... handoff and sustainment by the operations team. + Provide Tier 3 support to assist the operations team with...Ability to meet or exceed DODD 8140/8570 IAT Level 2 Requirements, to include CE certification **Preferred:** + Bachelor's… more
- William C Brown Inc (Springfield, VA)
- …stand-down. + Conduct Quality Control reviews of a percentage of closed CSOC Tier 2 tickets each week to ensure proper analysis, categorization, documentation, ... Performs malware analysis and signature development + Coordinate with CSOC Tier 1 and 2 services to remediate all discrepancies and provide recommendations to… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and Low Code/No Code + Able to pass a background check to obtain a Public Trust ( Tier 2 ) Position + Must be a US citizen . **Other Job Specific Skills** + ... clearly with all levels in an organization + Possess active Public Trust ( Tier 2 ) clearance **Compensation Ranges** Compensation ranges for ASM Research… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... resolve any failure or critical systems or components in the data center within two ( 2 ) hours during the normal duty day. + Participate in phases of a technical… more
- General Dynamics Information Technology (Springfield, VA)
- …VA. HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT **Job Description:** The Tier 2 Desktop Support Technician provides Deskside IT Service support to ... with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract + Install… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk. + Ability to provide technical directions and ... equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following the… more
- CACI International (Ashburn, VA)
- …in incident support for end users as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote rapid response by all ... applications + **Must be able to work on-site in Ashburn, VA 2 -3 days per week.** _Desired:_ + Tier 3 analysis + High-level scoping of request + Creating Jira… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... that all incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident Management Process. **REQUIRED QUALIFICATIONS** + Experience: At least Ten (10) Plus years of… more
- Leidos (Alexandria, VA)
- …proper planning, execution, and documentation of changes to the environment. + Experience with Tier 2 & Tier 3 system administration. + Experience ... troubleshooting issues in a growing environment. + Experience with reviews, incident analysis, and identification of issue trends. + Time management skills. + Strong oral and written communications skills. + Track record of working effectively within a team,… more
- Arena Technical Resources, LLC (Springfield, VA)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. - Provide Tier 2 and Tier 3 problem identification, diagnosis and ... resolution - Provide support for the escalation and communication of status to agency management and internal customers - Install/load operating system and application software - Isolate and resolve hardware and software problems involving the applications,… more