- General Dynamics Information Technology (Springfield, VA)
- …VA. HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT **Job Description:** The Tier 2 Desktop Support Technician provides Deskside IT Service support to ... with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract + Install… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk. + Ability to provide technical directions and ... equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following the… more
- CACI International (Ashburn, VA)
- …in incident support for end users as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote rapid response by all ... applications + **Must be able to work on-site in Ashburn, VA 2 -3 days per week.** _Desired:_ + Tier 3 analysis + High-level scoping of request + Creating Jira… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... that all incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident Management Process. **REQUIRED QUALIFICATIONS** + Experience: At least Ten (10) Plus years of… more
- Leidos (Alexandria, VA)
- …proper planning, execution, and documentation of changes to the environment. + Experience with Tier 2 & Tier 3 system administration. + Experience ... troubleshooting issues in a growing environment. + Experience with reviews, incident analysis, and identification of issue trends. + Time management skills. + Strong oral and written communications skills. + Track record of working effectively within a team,… more
- Arena Technical Resources, LLC (Springfield, VA)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. - Provide Tier 2 and Tier 3 problem identification, diagnosis and ... resolution - Provide support for the escalation and communication of status to agency management and internal customers - Install/load operating system and application software - Isolate and resolve hardware and software problems involving the applications,… more
- BAE Systems (Springfield, VA)
- …enterprise, government-managed Continuous Integration / Continuous Deployment (CI/CD) pipeline + Providing Tier 1 and Tier 2 support during non-business ... hours as required The ideal candidate is highly technical and has a proven commitment to quality with a solid understanding of systems administration concepts, network architecture, troubleshooting techniques, and familiar with the latest Agile software… more
- Jacobs (Chantilly, VA)
- …problem solutions for all clients, server, storage, and network devices * Provide Tier 2 problem identification, diagnosis and resolution of problems and assist ... in the resolution of Tier 3 technical fixes Required: * BA/BS Computer Science, or BA/BS Engineering * Active TS/SCI Clearance with Polygraph * 10 years of relevant… more
- TekSynap (Arlington, VA)
- …+ Training Specialists + ServiceNow Subject Matter Experts and Administrators + Help Desk Tier 1 and Tier 2 **Overview** We are seeking individuals ... who are interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will provide the job description and… more
- General Dynamics Information Technology (Mclean, VA)
- …as a passion for delivering exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... service excellence and continuous improvement. + Serve as the escalation point for complex or high-impact support issues. + Monitor ticket queues, ensuring SLA adherence and prioritization of critical issues. + Ensure accurate documentation of incidents,… more