- ManTech (Herndon, VA)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. ... Additionally in this role you will work closely with staff and customers to help resolve the most difficult and high visibility events. You will also develop built-in escalation procedures to ensure that problems are resolved effectively to increase… more
- Compass Group, North America (Mclean, VA)
- …systems have the latest firmware and software installed updating as necessary. + Assists Tier 2 with hardware swaps as needed (CHD/projectors). + Manages ITSM ... and daily email and phone requests. + Handles issues as they arise through the proper administrative channels. + Follows protocol during emergency situations. + Performs other duties as assigned. Qualifications: + Extensive knowledge in network connectivity,… more
- Magellan Health Services (Norfolk, VA)
- …Military and Family Life Counselor - Adult, School and Child Youth Grade MFLC Tier 2 Work Experience - Required Clinical Work Experience - Preferred Education ... - Required Master's - Behavioral Health, Master's - Social Work Education - Preferred License and Certifications - Required Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care MgmtCare Mgmt, DL -… more
- General Dynamics Information Technology (Chantilly, VA)
- …verification and user acceptance testing. + Support for escalated help tickets ( tier 2 ), including triage, coordination, and resolutions. + Backup Scrum ... Master. + Support system certification requirements (eg Auditable Financial System certification, Security's ICD 503 certification), including documentation and annual contingency/disaster recovery actions. + Performance monitoring of Production applications… more
- CACI International (Arlington, VA)
- …needs of our customers. As a member of the Functional Team, you will provide Tier 2 support for a recent implementation, collaborate with new customers to gather ... requirements, and assist in configuring various application modules for upcoming implementations. You will also perform critical system testing to ensure the application functions as intended and meets customer needs. Additionally, you will support end-user… more
- Magellan Health Services (Lynchburg, VA)
- …be bilingual in English and Spanish. Be able to obtain a favorably adjudicated Tier 2 investigation. Must have one of the following certifications: Accredited ... Financial Counselor (AFC), Certified Financial Planner (CFP), or Chartered Financial Consultant (ChFC). General Job Information Title Personal Financial Counselor, PFC Grade 23 Work Experience - Required Financial Counseling Work Experience - Preferred… more
- CACI International (Sterling, VA)
- …needed across portfolio of systems + Champion special projects and technical upgrades + Monitor Tier 2 and 3 support ticket queues to promote rapid response by ... all portfolio teams + Report metrics, assess system data, analyze error logs, & capture user reports + Responsible for operations support metrics and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service Delivery Manager and Hosting… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9. + Can provide ... technical direction and supervision in coordinating, restoring, and reporting functions necessary to maintain transmission paths and facilities effectively. + Knowledge of industry-accepted standards and best practices related to Information Management… more
- Leidos (Chantilly, VA)
- …and maintain security baselines and patch compliance. _Support & Documentation_ + Act as Tier 2 support for tickets and escalated user/system issues. + Maintain ... accurate documentation, including diagrams, SOPs, runbooks, and inventory records. + Assist with hardware tracking and change management. _Redundancy & Project Support_ + Serve as the operational backup for the senior systems engineer. + Participate in… more
- CACI International (Arlington, VA)
- …education or equivalent work experience. + Must have the ability to pass a Tier 2 MBI background investigation. + Experience working with the Momentum Financials ... front-end and database. + Strong analytical and written and oral communication skills. + Ability to work both independently and with a team to solve problems. + Self-starter. Quick to learn and put new skills to use. + Ability to efficiently and effectively… more