- DISH Network (Christiansburg, VA)
- …developers to ensure full issue resolution + Create and escalate ServiceNow tickets for Tier 3 support when necessary + Develop knowledge base entries and ... empowered to provide direct and real time advanced technical support to internal CXO resources for the benefit of...+ High School diploma, GED, or equivalent experience + 2 - 4 years of experience handling advanced technical… more
- Leidos (Alexandria, VA)
- …for interacting with customers to handle service inquiries and problems in a Tier 2 role. Duties include examining complex customer problems and suggesting ... Leidos is seeking a Senior SCCM/MECM System Administrator to support a large enterprise IT contract for the DOD....24/7/365 ITOC personnel. **Required Qualifications:** + Extensive experience with Tier 2 system administration and/or Tier… more
- SAIC (Springfield, VA)
- …and Info Path 2013 experience. + Business process engineering (eg workflow development). + Tier 1/ 2 /3 customer support . + Adobe Creative Suite. + CompTIA ... and quick reference and usage guides associated with administration, design, development, and application support of site collections; as well as related project… more
- William C Brown Inc (Springfield, VA)
- …provide on-site and remote resolution support for trouble calls, and provide TIER 2 /3 support of Unix/Windows workstations and servers, including Web ... all of the client/server/storage/network devices, mobile devices, etc.* Provide Tier 2 and Tier 3...Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to… more
- Leidos (Alexandria, VA)
- …service lanes to handle service inquiries and problems. + Extensive experience working as a Tier 2 System Administrator and Tier 3 System Engineer. + ... technical software configuration, rebooting, and other remedial actions. + Provide Tier 3 Engineering support for implementation, troubleshooting, maintenance,… more
- Leidos (Chantilly, VA)
- **Description** The Digital Modernization Sector at Leidos is seeking a Tier III O&M Network Engineer to support the customer's various wide area networks (WANs) ... routing technologies across multiple vendors. The job duties of Tier III O&M Network Engineer are as follows: +...technical exchange meetings to help resolve other ISP and application owner issues. + Support problem management… more
- US Air Force - Agency Wide (Arlington, VA)
- …management field is highly desired. SALARY: $207,500.00 - $217,000.00 per annum. (Air Force Tier 2 ) SES members are eligible for bonuses and/or ranks and ... position and is assigned a precedence priority code of DV-5/ Maj Gen, Tier 2 for protocol purposes. MOBILITY: Organizational and geographical mobility is… more
- SMX (Fort Belvoir, VA)
- …and networks supporting end users + Route tickets to the appropriate sustainment teams for Tier 2 /3 support + Perform data-driven analysis of IT SM tickets ... Desk personnel + Ensure the Help Desk always has 2 personnel x 24/7/365 coverage + Ensure there is...10 years' experience in providing Tier 1 support of a TS/SCI system. ** Application Deadline:**… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application ...Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing complex customer issues with a ... Desktop environments, ensuring high availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - … more