- William C Brown Inc (Springfield, VA)
- …provide on-site and remote resolution support for trouble calls, and provide TIER 2 /3 support of Unix/Windows workstations and servers, including Web ... all of the client/server/storage/network devices, mobile devices, etc.* Provide Tier 2 and Tier 3...Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to… more
- Arena Technical Resources, LLC (Langley, VA)
- …provide on-site and remote resolution support for trouble calls, and provide TIER 2 /3 support of Unix/Windows workstations and servers, including Web ... servers, network attached storage devices, and stored data in support of business processing requirements. Job Duties: * Systems...of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 2 and Tier 3… more
- Leidos (Chantilly, VA)
- **Description** The Digital Modernization Sector at Leidos is seeking a Tier III O&M Network Engineer to support the customer's various wide area networks (WANs) ... routing technologies across multiple vendors. The job duties of Tier III O&M Network Engineer are as follows: +...technical exchange meetings to help resolve other ISP and application owner issues. + Support problem management… more
- SAIC (Springfield, VA)
- …the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform resilience, availability, and ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- CACI International (Chantilly, VA)
- …monitor enterprise IT infrastructure, restart services and hardware when needed, and coordinate with Tier 2 /3 teams to address complex problems. As part of a ... via phone, email, and walk-up channels. + Deliver frontline support for system, application , network, and infrastructure...for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. +… more
- Leidos (Springfield, VA)
- …efforts. + Provide technical guidance and mentorship to Tier 1 and Tier 2 support staff; contribute to internal training and knowledge-sharing ... organization. The engineer collaborates closely with cybersecurity, systems, and application teams to ensure seamless infrastructure integration and compliance with… more
- SMX (Fort Belvoir, VA)
- …and networks supporting end users + Route tickets to the appropriate sustainment teams for Tier 2 /3 support + Perform data-driven analysis of IT SM tickets ... Desk personnel + Ensure the Help Desk always has 2 personnel x 24/7/365 coverage + Ensure there is...10 years' experience in providing Tier 1 support of a TS/SCI system. ** Application Deadline:**… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application ...Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing complex customer issues with a ... Desktop environments, ensuring high availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - … more
- L3Harris (Herndon, VA)
- …Integration & Test Engineer, you will be on the team responsible for providing Tier 3 support to the Surveillance and Broadcast Services System (SBSS). This ... field technicians, and the customer. Essential Functions: + Provide daily Tier III engineering support (troubleshooting complex operational issues, performing… more