- GovCIO (Richmond, VA)
- …The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This fully ... required to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government mandated SLAs… more
- CyrusOne (Sterling, VA)
- …a technical facility maintenance position supporting data center operations. + 5 to 7 years working in Tier 2 , Tier 3 or Tier 4 Data Center(s) or ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
- CyrusOne (Sterling, VA)
- …Corporation, and EHS requirements and programs, as provided **Qualifications:** + 3 to 5 years working in Tier 2 , Tier 3 or Tier 4 Data Center(s) or ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
- CACI International (Springfield, VA)
- …assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams - Ensure that all technical ... via phone, email, and walk-up channels. - Deliver frontline support for system, application , network, and infrastructure...Restart system hardware as needed. - Escalate problems to Tier 2 level as required, and notify… more
- EMCOR Group (Mclean, VA)
- …IT support groups at our 50+ Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 ... security technology available today. The ECS headquarters team provides key support for its electrical and mechanical companies, including finance and accounting,… more
- BAE Systems (Springfield, VA)
- …Continuous Integration / Continuous Deployment (CI/CD) pipeline + Providing Tier 1 and Tier 2 support during non-business hours as required The ideal ... or data repository usable in a changed or changing environment). + Support for application re-hosting (ie, transitioning an application from its existing… more
- TekSynap (Fort Belvoir, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + TNCC and ITOC personnel provide Tier II / III customer service support to US ARMY INSCOM customers. ... + Responsible for providing software support to CISCO routers and switches, Dell PCs, Sun...(8) years of experience in Cisco devices, including Layer 2 and Layer 3 switching, routing protocols, UCS, DWDM,… more
- BAE Systems (Sterling, VA)
- …and/or physical and logical communications networks for the organization. + Provides Tier 2 and Tier 3 support to service requests and trouble tickets ... transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security… more
- Oracle (Richmond, VA)
- …customer-reported issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical ... application services to improve operational efficiency. * Customer Support and Implementation Guidance: Respond to customer queries, provide implementation… more
- Vistra (Hopewell, VA)
- …Key Metrics: *Progression of skill within primary skill set. *Satisfactory completion of Tier 2 job performance measures predominately composed of Sign-offs of ... various types of hand, power, precision or machine tools necessary to support safe and productive work environments. *Maintains a working knowledge of all… more