- Proven IT (Naperville, IL)
- …related to technical troubleshooting and maintenance. This is the intermediate level of technical customer support . The Tier II Engineer has a broad ... Tier 2 Engineer Naperville, IL (http://maps.google.com/maps?q=Naperville+IL+USA)...Responsibilities + Tier II receives escalations from Tier I to deliver support for Proven… more
- ASM Research, An Accenture Federal Services Company (Lemont, IL)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine… more
- BAE Systems (Rock Island, IL)
- …related field (or equivalent experience) + 2 years of experience in Tier and IT support , with hands-on expertise providing initial troubleshooting for ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...you'll play a critical role in providing exceptional IT support to the customer . You'll be part… more
- Proven IT (Tinley Park, IL)
- …to technical troubleshooting and maintenance. This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert ... customer has on site. Responsibilities will range from support , installation, and troubleshooting of backup software, cloud technology, server infrastructure,… more
- Patterson Companies, Inc. (Chicago, IL)
- …Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support , answer how-to questions, and consult on ... via a combination of verbal guidance and remote connection to the customer 's computer(s). The specialist documents the type of inquiry, clarifying details, steps… more
- Proven IT (Tinley Park, IL)
- … related to technical troubleshooting and maintenance. This is the first level of technical customer support . The Tier I Engineer has a broad understanding ... Tier 1 Engineer Tinley Park, IL (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) *...IT client. Responsibilities + Delivers the first line of support for Proven IT Helpdesk customers + Analyzes and… more
- Insight Global (Oak Brook, IL)
- …Skills and Requirements We are seeking a dedicated and customer -focused Tier 1 Customer Support Representative to join our client's ... helping others. Qualifications: * 2 + years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the ... computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous… more
- The Joint Commission (Oak Brook, IL)
- …throughout the tier 1 customer issue life cycle, escalating issues to tier 2 , as appropriate and using official process. 1. Achieves a high level of ... on JCR products, with responsibilities including but not limited to, creating customer support cases, logging issues with product lines, technical… more
- BAE Systems (Champaign, IL)
- …a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero client, thin client, thick client, ... talented team, and make a significant impact on the customer 's operations. Our company values innovation, teamwork, and ...available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **118365BR** EEO Career… more