- CACI International (Herndon, VA)
- … may be outside of normal business hours + Assist the customer with tier 2 application support **You'll Bring These Qualifications:** + Bachelor's Degree ... accurate documentation for work based on program standards + Provide production support for the customer 's PeopleSoft applications; Activities include program… more
- Actalent (Fort Belvoir, VA)
- …and JIRA for tracking and documentation. + Experience with Tier 1, Tier 2 , and Tier 3 Support (60%, 30%, 10% breakdown). + Understanding of licensing ... CSR Engineer Job Description Join our team as a Customer Success Representative located in Fort Belvoir, VA, where...JIRA, with ServiceNow as a backup. + Provide white-glove customer service to ensure client satisfaction. + Conduct weekly… more
- CACI International (Springfield, VA)
- …Tiered Services team! We are seeking mission-focused individuals to provide various levels of CSOC services ( Tier 1, Tier 2 , and Tier 3). These positions ... operate/sustain, and enhance NGA networks and cybersecurity posture in support of national security. For additional information and a...Analyst certification within 120 days of start date. CSOC Tier 2 Services include malware and implant… more
- BAE Systems (Norfolk, VA)
- …a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero client, thin client, thick client, ... talented team, and make a significant impact on the customer 's operations. Our company values innovation, teamwork, and ...available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **117786BR** EEO Career… more
- EPS Corporation (Dahlgren, VA)
- …within the designated help desk system. + Escalate complex technical issues to higher- tier support when necessary while maintaining communication with the end ... Customer Technical Support Specialist (NEN) -...helpful attitude at all times. Required Qualifications + Two ( 2 ) yearsof professional experience incustomer serviceandinterpersonal communications. + Demonstrated… more
- Parsons Corporation (Centreville, VA)
- …to quality service delivery. **What Desired Skills You'll Bring:** + Expertise to adjudicate Tier 2 level inquiries + Efficiency in one or more language ... Active Top Secret/SCI clearance + High School Diploma and 2 years of experience with Tier 1...+ Ability to ensure a smooth transfer of the customer to the appropriate technical support group;… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …Network Support Engineer. This role bridges Tier 1 operational support with Tier 2 specialized technical expertise, supporting 24x7 operations ... Escalation Management + Serve as primary escalation point for Tier 1 support teams + Coordinate with...Partners + Escalate highly complex or specialized issues to Tier 2 with comprehensive documentation + Participate… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …incidents are managed in accordance with agency policies and processes, provides leadership for Tier 1 and Tier 2 incident responses, and drives continuous ... This program is required to provide ongoing support for the agencies Network Operations Center (NOC)...stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 … more
- M. C. Dean (Falls Church, VA)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support ... success in this role. + Manage physical security system support to meet service level agreements. + Analyze physical...to obtain a SECRET clearance is REQUIRED** **Education:** + 2 + Years of Experience with a Bachelor's Degree in… more
- IT Concepts (Mclean, VA)
- …as the highest internal escalation point for complex incidents, outages, and requests beyond the Tier 1/ Tier 2 scope. + Diagnose and resolve advanced issues ... roadmap, compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support : + Serve… more