- Actalent (Fort Belvoir, VA)
- …and JIRA for tracking and documentation. + Experience with Tier 1, Tier 2 , and Tier 3 Support (60%, 30%, 10% breakdown). + Understanding of licensing ... CSR Engineer Job Description Join our team as a Customer Success Representative located in Fort Belvoir, VA, where...JIRA, with ServiceNow as a backup. + Provide white-glove customer service to ensure client satisfaction. + Conduct weekly… more
- CACI International (Springfield, VA)
- …Tiered Services team! We are seeking mission-focused individuals to provide various levels of CSOC services ( Tier 1, Tier 2 , and Tier 3). These positions ... operate/sustain, and enhance NGA networks and cybersecurity posture in support of national security. For additional information and a...Analyst certification within 120 days of start date. CSOC Tier 2 Services include malware and implant… more
- EPS Corporation (Dahlgren, VA)
- …within the designated help desk system. + Escalate complex technical issues to higher- tier support when necessary while maintaining communication with the end ... Customer Technical Support Specialist (NEN) -...helpful attitude at all times. Required Qualifications + Two ( 2 ) yearsof professional experience incustomer serviceandinterpersonal communications. + Demonstrated… more
- BAE Systems (Norfolk, VA)
- …a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero client, thin client, thick client, ... talented team, and make a significant impact on the customer 's operations. Our company values innovation, teamwork, and ...available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **117786BR** EEO Career… more
- Parsons Corporation (Centreville, VA)
- …to quality service delivery. **What Desired Skills You'll Bring:** + Expertise to adjudicate Tier 2 level inquiries + Efficiency in one or more language ... Active Top Secret/SCI clearance + High School Diploma and 2 years of experience with Tier 1...+ Ability to ensure a smooth transfer of the customer to the appropriate technical support group;… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …incidents are managed in accordance with agency policies and processes, provides leadership for Tier 1 and Tier 2 incident responses, and drives continuous ... This program is required to provide ongoing support for the agencies Network Operations Center (NOC)...stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 … more
- IT Concepts (Mclean, VA)
- …as the highest internal escalation point for complex incidents, outages, and requests beyond the Tier 1/ Tier 2 scope. + Diagnose and resolve advanced issues ... roadmap, compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support : + Serve… more
- M. C. Dean (Falls Church, VA)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support ... success in this role. + Manage physical security system support to meet service level agreements. + Analyze physical...to obtain a SECRET clearance is REQUIRED** **Education:** + 2 + Years of Experience with a Bachelor's Degree in… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our...users' enterprise email system configurations. + Respond to all customer trouble requests and the problem calls received by… more
- PDS Defense (Herndon, VA)
- …manage their aircraft fleet and operations. **Your challenges:** **Order Processing / Customer Support : 50%** Receive, process and manage AOG customer ... weeks. **Current Work Schedule:** 1st Shift: 6:00 AM - 2 :30 PM 2nd Shift: 2 :00 PM -...complaints Organize and lead internal multifunctional meetings to address customer AOG requirements **Reporting and Technical Support :… more