- CACI International (Springfield, VA)
- …attribution. + Perform malware analysis and signature development. + Coordinate with CSOC Tier 1 and 2 services to remediate discrepancies and provide ... Cyber Security Operations Specialist III - Tier 3 Job Category: Information Technology Time Type:...be part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- RTX Corporation (Springfield, VA)
- …team of engineers and technologists, subcontractors, peers, customers, and product vendors, to provide Tier 1 and Tier 2 troubleshooting toward resolution of ... is expected to be a weekday second shift position ( 2 :00pm - 10:00pm) with one weekend (12 hours Sat...other operations center residents. + Proven ability in strong customer support . + Strong team player with… more
- Oracle (Richmond, VA)
- …a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a ... come to the right place. This role is a Tier 1 approver for Oracle Health for deals that...and Oracle Policy. The role will also include some customer facing activity assisting sales in explaining Oracle's agreements,… more
- CACI International (Herndon, VA)
- … may be outside of normal business hours + Assist the customer with tier 2 application support **You'll Bring These Qualifications:** + Bachelor's Degree ... accurate documentation for work based on program standards + Provide production support for the customer 's PeopleSoft applications; Activities include program… more
- Actalent (Fort Belvoir, VA)
- …and JIRA for tracking and documentation. + Experience with Tier 1, Tier 2 , and Tier 3 Support (60%, 30%, 10% breakdown). + Understanding of licensing ... CSR Engineer Job Description Join our team as a Customer Success Representative located in Fort Belvoir, VA, where...JIRA, with ServiceNow as a backup. + Provide white-glove customer service to ensure client satisfaction. + Conduct weekly… more
- CACI International (Springfield, VA)
- …Tiered Services team! We are seeking mission-focused individuals to provide various levels of CSOC services ( Tier 1, Tier 2 , and Tier 3). These positions ... operate/sustain, and enhance NGA networks and cybersecurity posture in support of national security. For additional information and a...Analyst certification within 120 days of start date. CSOC Tier 2 Services include malware and implant… more
- EPS Corporation (Dahlgren, VA)
- …within the designated help desk system. + Escalate complex technical issues to higher- tier support when necessary while maintaining communication with the end ... Customer Technical Support Specialist (NEN) -...helpful attitude at all times. Required Qualifications + Two ( 2 ) yearsof professional experience incustomer serviceandinterpersonal communications. + Demonstrated… more
- BAE Systems (Norfolk, VA)
- …a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero client, thin client, thick client, ... talented team, and make a significant impact on the customer 's operations. Our company values innovation, teamwork, and ...available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **117786BR** EEO Career… more
- Parsons Corporation (Centreville, VA)
- …to quality service delivery. **What Desired Skills You'll Bring:** + Expertise to adjudicate Tier 2 level inquiries + Efficiency in one or more language ... Active Top Secret/SCI clearance + High School Diploma and 2 years of experience with Tier 1...+ Ability to ensure a smooth transfer of the customer to the appropriate technical support group;… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …incidents are managed in accordance with agency policies and processes, provides leadership for Tier 1 and Tier 2 incident responses, and drives continuous ... This program is required to provide ongoing support for the agencies Network Operations Center (NOC)...stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 … more