- IT Concepts (Mclean, VA)
- …as the highest internal escalation point for complex incidents, outages, and requests beyond the Tier 1/ Tier 2 scope. + Diagnose and resolve advanced issues ... roadmap, compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support : + Serve… more
- M. C. Dean (Falls Church, VA)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support ... success in this role. + Manage physical security system support to meet service level agreements. + Analyze physical...to obtain a SECRET clearance is REQUIRED** **Education:** + 2 + Years of Experience with a Bachelor's Degree in… more
- PDS Defense (Herndon, VA)
- …manage their aircraft fleet and operations. **Your challenges:** **Order Processing / Customer Support : 50%** Receive, process and manage AOG customer ... weeks. **Current Work Schedule:** 1st Shift: 6:00 AM - 2 :30 PM 2nd Shift: 2 :00 PM -...complaints Organize and lead internal multifunctional meetings to address customer AOG requirements **Reporting and Technical Support :… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our...users' enterprise email system configurations. + Respond to all customer trouble requests and the problem calls received by… more
- Lockheed Martin (Langley Air Force Base, VA)
- … customer , you will wear many hats; system admin, data management, network admin, and tier 1 and 2 support duties\. IMIS Administrators are generally the ... of working various shift hours to include weekends to support customer mission requirements\. * Candidates offered...possess to be considered for this position: * Two \( 2 \) years combination of the below skills: \- UNIX/Solaris/Linux… more
- Oracle (Richmond, VA)
- **Job Description** Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top- tier architectural guidance ... focused on achieving high usage. **Responsibilities** + Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions… more
- CACI International (Sterling, VA)
- …and virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/desktop support . + Ability to work independently with little ... IT Infrastructure and Engineering Support Administrator Job Category: Information Technology Time Type:...able to assess and determine internal, remote, and external customer IT needs, and design solutions to meet them.… more
- Oracle (Richmond, VA)
- …As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate ... A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to… more
- CACI International (Sterling, VA)
- …a daily basis. As a Sterling VA based operations team member, you will provide tier 1 & 2 maintenance for Globally deployed Signal processing systems. This role ... maintaining operating systems, application software and system management tools in support of DoD customer . **Qualifications:** _Required:_ + Bachelor's degree… more
- KSA Integration LLC (Stafford, VA)
- Customer Care Representative Marine Corps Wounded Warrior Call...AM Monday - Friday. + Hybrid work is available ( 2 days per week). CCRs are the first contact ... VA (http://maps.google.com/maps?q=Stafford+VA+USA+22554) Description KSA Integration is currently hiring a Customer Care Representative (CCR) position for the following shift:… more