- Idea Entity (Rustburg, VA)
- …+ Participate in the design of information and operational support systems + Provide Tier 1 (onsite/help desk), Tier 2 (subject matter support ), and ... or Rustburg, Virginia. About Idea Entity At Idea Entity, we transform customer pain points into insightful, scalable, agent-powered workflows - built with empathy,… more
- Actalent (Fort Belvoir, VA)
- …and JIRA for tracking and documentation. + Experience with Tier 1, Tier 2 , and Tier 3 Support (60%, 30%, 10% breakdown). + Understanding of licensing ... CSR Engineer Job Description Join our team as a Customer Success Representative located in Fort Belvoir, VA, where...JIRA, with ServiceNow as a backup. + Provide white-glove customer service to ensure client satisfaction. + Conduct weekly… more
- EMCOR Group (Mclean, VA)
- …IT support groups at our 50+ Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 ... Include the following. Other duties may be assigned. + Deliver excellent support to ECS Operating Companies through exceptional customer service +… more
- Oracle (Richmond, VA)
- …customer -reported issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical ... for EHR integrations and clinical application services to improve operational efficiency. * Customer Support and Implementation Guidance: Respond to customer … more
- CyrusOne (Sterling, VA)
- …Corporation, and EHS requirements and programs, as provided **Qualifications:** + 3 to 5 years working in Tier 2 , Tier 3 or Tier 4 Data Center(s) or ... the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned....+ Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong… more
- CyrusOne (Sterling, VA)
- …a technical facility maintenance position supporting data center operations. + 5 to 7 years working in Tier 2 , Tier 3 or Tier 4 Data Center(s) or ... the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned....+ Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong… more
- EMCOR Group (Mclean, VA)
- …support groups at our 50+ Operating Companies **.** Reporting to the Vista Technical Support Manager, this position will troubleshoot Tier 1 through Tier ... security technology available today. The ECS headquarters team provides key support for its electrical and mechanical companies, including finance and accounting,… more
- NuAxis Innovations (Falls Church, VA)
- …Technician** for a Full-Time position. **Job Summary:** NuAxis Innovations is seeking a customer -focused Help Desk Technician to support the US Fish and Wildlife ... a federal IT company on a mission to make customer experience (CX) the center of every government solution.**...to a mobile and hybrid federal workforce. You'll provide Tier 1 support , assist with hardware and… more
- SAIC (Springfield, VA)
- …the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform resilience, availability, and ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- Oracle (Richmond, VA)
- **Job Description** If you are passionate, customer -focused, innovative, consultative, collaborative, and want to have fun whilst you work, then this could be the ... perfect opportunity for you. Driving customer success, through high quality architectural solutions, is the...community of like-minded architects who are very keen to support and help each other. **What you'll do** Contribute… more