- NANA Regional Corporation (Quantico, VA)
- …network Coordinate with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, ... supervision and guidance for all contractor personnel assigned to support the customer Manage program budget, staffing,...with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including… more
- CoreSite (Reston, VA)
- …center operating procedures. We are currently hiring for the Day Shift: 6:00 am - 2 :00 pm, Sunday-Thursday A Tier III technician will be responsible for day to ... cross connect installations, cabling infrastructure management, advanced remote hands support , and customer cage and cabinet build...of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the… more
- CACI International (Springfield, VA)
- …assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. More About the Role: - ... Restart system hardware as needed. - Escalate problems to Tier 2 level as required, and notify...24x7 ground segments across multiple locations providing enterprise-level maintenance support , with high customer visibility into all… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing complex customer issues with a focus on ... Desktop environments, ensuring high availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - … more
- SMX (Fort Belvoir, VA)
- …and networks supporting end users + Route tickets to the appropriate sustainment teams for Tier 2 /3 support + Perform data-driven analysis of IT SM tickets ... Desk personnel + Ensure the Help Desk always has 2 personnel x 24/7/365 coverage + Ensure there is...category with at least 10 years' experience in providing Tier 1 support of a TS/SCI system.… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more...troubleshooting and decision making with an emphasis on superior customer service. + Proficient with Microsoft Windows 10 and… more
- SAIC (Springfield, VA)
- …the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform resilience, availability, and ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- CyrusOne (Sterling, VA)
- …a technical facility maintenance position supporting data center operations. + 5 to 7 years working in Tier 2 , Tier 3 or Tier 4 Data Center(s) or ... the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned....+ Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong… more
- CyrusOne (Sterling, VA)
- …Corporation, and EHS requirements and programs, as provided **Qualifications:** + 3 to 5 years working in Tier 2 , Tier 3 or Tier 4 Data Center(s) or ... the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned....+ Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong… more
- Amentum (Warrenton, VA)
- …updates, ensuring deployments align with pre-defined functional and security criteria. + Deliver Tier 2 support to troubleshoot and resolve issues related ... handoff and sustainment by the operations team. + Provide Tier 3 support to assist the operations...record of identifying and recommending technology solutions that enhance customer satisfaction, support mission objectives, and drive… more