- SAIC (Springfield, VA)
- …the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform resilience, availability, and ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- NuAxis Innovations (Falls Church, VA)
- …Technician** for a Full-Time position. **Job Summary:** NuAxis Innovations is seeking a customer -focused Help Desk Technician to support the US Fish and Wildlife ... a federal IT company on a mission to make customer experience (CX) the center of every government solution.**...to a mobile and hybrid federal workforce. You'll provide Tier 1 support , assist with hardware and… more
- General Dynamics Information Technology (Chantilly, VA)
- …Provide remote end user support and remotely work with and train geographically disperse Tier 2 and Tier 3 team members + Communicate effectively (in ... and Operations **Skills:** Linux Environments,Red Hat Ansible,System Administration **Experience:** 2 + years of related experience **US Citizenship Required:** Yes… more
- Oracle (Richmond, VA)
- **Job Description** If you are passionate, customer -focused, innovative, consultative, collaborative, and want to have fun whilst you work, then this could be the ... perfect opportunity for you. Driving customer success, through high quality architectural solutions, is the...community of like-minded architects who are very keen to support and help each other. **What you'll do** Contribute… more
- Leidos (Fort Belvoir, VA)
- …Strategic Leadership + Provide transformative leadership and direction to Tier I, Tier II, and remote support personnel, fostering a culture of continuous ... customer experience, and AQL/SLA targets. + Document all support requests and troubleshooting processes in the ticketing system,...step 20 while everyone else is still debating step 2 good. You'll fit right in. **Original Posting:** January… more
- Leidos (Arlington, VA)
- …Position Overview The Service Delivery LOB Manager provides leadership for ITIL-based Tier 0-4 lifecycle support services within a 24/7, high-performance service ... transform and strengthen the nation's most critical missions. Our teams support customers across defense, intelligence, civil, and health markets-solving complex… more
- Leidos (Norfolk, VA)
- …Manager, NOC Lead, Release Management team, and other key stakeholders. + Tier III escalation support and vendor engagement supporting Incident Management ... be called in to work during off-hours to meet customer mission support requirements. + Participate in...team. + Network Subject Matter Expert for operations providing Tier -III support to the NOC watch staff.… more
- General Dynamics Information Technology (Mclean, VA)
- …to ensure systems, software, and applications are properly configured and running to meet customer needs + Support team members, end users, and other engineer ... System (MAAS). This position requires 2nd shift work - 2 :00pm - 10:00pm. **HOW A SYSTEMS ADMINISTRATOR WILL MAKE...a self-starter who does not need training in system administration/ Tier 1 support fundamentals, and flexible enough… more
- Oracle (Richmond, VA)
- …development and deployment of **scalable, production-grade machine learning solutions** that directly support customer use cases and drive differentiation in our ... collaboratively with science, engineering, and product teams to identify customer needs in order to create and implement solutions,...are embedded throughout the model lifecycle + Publish in top- tier venues (eg, NeurIPS, ICML, ICLR, ACL, CVPR) and… more
- Insight Global (Arlington, VA)
- …Intune environments, not just maintain existing setups. * Service Desk Operations: o Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 ... The immediate need is to deploy and image laptops, support users across two locations, and drive improvements in... users across two locations, and drive improvements in customer service and mobile device management (MDM). The role… more