- CACI International (Ashburn, VA)
- …incident support for end users as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote rapid response by all ... interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of...**Must be able to work on-site in Ashburn, VA 2 -3 days per week.** _Desired:_ + Tier … more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and Low Code/No Code + Able to pass a background check to obtain a Public Trust ( Tier 2 ) Position + Must be a US citizen . **Other Job Specific Skills** + ... clearly with all levels in an organization + Possess active Public Trust ( Tier 2 ) clearance **Compensation Ranges** Compensation ranges for ASM Research… more
- ManTech (Herndon, VA)
- …will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support . This role also works closely with staff and customers to ... tickets are closed properly and efficiently; develop, track, and monitor customer satisfaction surveys to support decision-making and continuously improve… more
- SAIC (Suffolk, VA)
- …is contingent on funding in_ _Aug/Sept_ _2025._ **Specific duties include:** + Provide Tier 2 level engineering operations support to quickly identify, ... root causes to implement effective resolutions or escalate to Tier 3 support as required + Utilize...Degree in computer science or related discipline and two ( 2 ) years of relevant experience in enterprise architecture and… more
- Meta (Richmond, VA)
- …web page. **Required Skills:** Infrastructure Materials Manager Responsibilities: 1. Support Materials Management team in determining optimal supply chain execution ... based on demand, failure rates, decommissions, EOL/LTB, and cost. 2 . Engage with internal customers and gain an understanding...of their current and future needs. 3. Shape the customer -facing vision of the team and roadmap internal activities… more
- Lumen (Richmond, VA)
- …and response; customer interface and escalations. + Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls. + Respond to ... committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver… more
- Sprinklr (VA)
- …accounts: - Work with our Americas sales leadership to prioritize accounts/deals to support . - Partner with pods on customer engagements for the prioritized ... experience in (1) Value Consulting/Value Engineering with a leading SaaS vendor and/or ( 2 ) a top tier management consulting firm with exposure to front-office… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of hardware failures. + Collect data for proper escalation and resolution by Tier 2 /3. + Perform network management services to include: monitoring network ... **Job Family:** IT Infrastructure and Operations **Skills:** System Administration,Technical Support ,Troubleshooting **Certifications:** Security+, CE - CompTIA-Security+ CE - CompTIA-Security+… more
- SAIC (Suffolk, VA)
- …outages, analyzing symptoms and potential root causes to implement effective resolutions or escalate to Tier 2 / Tier 3 support as required. + Utilize ... call requirement.** **Work will be performed at the Navy customer 's site in Suffolk, VA.** _Position is contingent on...funding in_ _Aug/Sept_ _2025._ **Specific duties include:** + Provide Tier 1 level engineering operations support to… more
- ManTech (Reston, VA)
- …with in-country personnel remotely, while not traveling, to troubleshoot and resolve Tier 2 -4 issues and documenting issues and resolutions appropriately + ... **ManTech** seeks a motivated, career and customer -oriented **Journeyman Field Engineer** to join our team...and network infrastructure and peripherals + Training in-country technical support personnel to perform Tier 0-1 troubleshooting… more