- TAD PGS, Inc. (Laurel, MD)
- …at least 5+ years of recent IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret ... We have an outstanding Contract position for anIT Desktop / Field Services Technicianto join a leading...seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading… more
- IBM (Frederick, MD)
- …ticketing system, ensuring timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed. * Assist with ... Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical issues. This role...environment. * Knowledge of Active Directory, VPNs, and remote desktop tools. * CompTIA A+, ITIL Foundation, or similar… more
- M. C. Dean (Annapolis Junction, MD)
- …endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...of virtual hypervisors to include VMware and Hypervisor. + Support configuration and maintenance of Virtual Desktop … more
- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...(U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- COMSO, Inc (Annapolis Junction, MD)
- …of knowledge articles, documentation, and work instructions used by the SCCM, server, desktop teams, Tier 2 /3 Help Desk technicians and remote/deployed ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...needed to resolve issues + Proficient with troubleshooting Windows Desktop and Server OS + Managing a desktop… more
- Leidos (Bethesda, MD)
- …the environment + Implement major system upgrades as designed and approved + Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of ... of servers located in offsite data centers. + Provide Tier 3 operations support and be able...service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop… more
- CACI International (Annapolis Junction, MD)
- …1 (Help Desk) support for problem identification, diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing ... System Administration - Tiered Support Job Category: Information Technology Time Type: Full...experience with Service Management (ITSM). + If assigned to Desktop & Enclave Services: + Understanding of concepts such… more
- Amentum (Annapolis Junction, MD)
- …activities of the County Help Desk to include answering trouble calls and providing Tier 2 software resolutions. This is an operational position to include ... training and documentation for the use of hardware and desktop applications Assists with the creation and maintenance of...2 ) or more years of experience in technical support and maintenance of computer systems, including the configuration… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly status reports ... the Annapolis Junction, MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . They will… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …provide feedback on one-time and problematic trends/patterns with customer support requirements. + Ensure rigorous application of cybersecurity policies, principles, ... and practices in the delivery of customer support services. + Coordinate, and assist in the installation,...Relevant education/experience requirements: + 1+ years with Masters + 2 +years with Bachelors + 3+ years with Associates +… more