- BAE Systems (Fort Meade, MD)
- …and resolution of problems + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Provide ... to succeed. We offer a flexible work environment to support the balance in your life and keep you...HTTP server, Tomcat + Centrify/Delinea + FreeIPA + Remote desktop tools (VNC, X11)au + Advanced TCP/IP network principle… more
- IBM (Frederick, MD)
- …levels of customer satisfaction. * Serve as the initial point of escalation for Tier 1 support team seeking technical assistance to complex tickets. * Provide ... timely resolution or escalation. * Escalate unresolved issues to Tier 3 support teams as needed. *...WV strongly preferred **Required technical and professional expertise** * 2 + years of experience in customer service or help… more
- SAIC (Beltsville, MD)
- **Description** This position is for a Network Technician to support the Vanguard 2 . 2 .1 program. The Vanguard 2 . 2 .1 program provides transparent, ... mission by providing enterprise architecture design, engineering operations and maintenance support services for desktop computers, servers, networks, firewalls,… more
- TAD PGS, Inc. (Laurel, MD)
- …at least 5+ years of recent IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret ... We are seeking an IT Help Desk Technician to help us support the information technology needs of the nation's leading university affiliated research… more
- COMSO, Inc (Fort Meade, MD)
- … for the eVDI including troubleshooting, repairing, monitoring, and testing + Provide Tier 2 and Tier 3 support to Citrix end users + Collaborate with ... Job Description: + Develops and implements applications into the enhanced virtual desktop infrastructure (eVDI). + Provides support to eVDI end-users, back-end… more
- KaylaTek, Inc. (MD)
- …application. Provides technical assistance and training to system users. Serves as the Tier 2 point of contact for troubleshooting hardware/software PC and ... in Helpdesk/Service desk Environment + Education/Years of Experience - 2 -4 years DAY SHIFT: 100% Full time onsite at...MCP, MCDST, or MCTS cert is a PLUS + Desktop computing support experience + Remedy Ticket… more
- KaylaTek, Inc. (MD)
- …applications, and applications developed under this contract or predecessors. Serves as the Tier 2 point of contact for troubleshooting hardware/software PC and ... Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support and more! Come join our growing team with a 21st Century… more
- Noblis (Annapolis, MD)
- …the Office of Primary Responsibility for second-level engineering and operational support of enterprise-level systems in the NAS. Providing 24/7 technical ... of detailed implementation plans, ensuring alignment with architecture + Provide support for a variety of technologies including Windows Operating Systems, Windows… more