- Leidos (Laurel, MD)
- …Develop and update documentation for SOP's and troubleshooting procedures. + **Provides** Tier 2 (Escalation) problem identification, diagnosis and resolution + ... (MCSA-DT) Windows 8. -Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7. -Microsoft Certified IT Professional… more
- CACI International (Annapolis Junction, MD)
- …1 (Help Desk) support for problem identification, diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing ... System Administration - Tiered Support Job Category: Information Technology Time Type: Full...experience with Service Management (ITSM). + If assigned to Desktop & Enclave Services: + Understanding of concepts such… more
- Marriott (Bethesda, MD)
- …for technical processes and project-specific requirements + Handle PC support escalations from Tier 1 (Atos) to Tier 2 resources (local IT, Corporate IT, ... and Home Agent), Customer Care, Loyalty, and the Customer Engagement Center support team desktop portfolios + Facilitate Home Agent deployments Maintain… more
- William C Brown Inc (Springfield, VA)
- …provide on-site and remote resolution support for trouble calls, and provide TIER 2 /3 support of Unix/Windows workstations and servers, including Web ... all of the client/server/storage/network devices, mobile devices, etc.* Provide Tier 2 and Tier 3...Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to… more
- Amentum (Annapolis Junction, MD)
- …field; two ( 2 ) or more years of experience in technical support and maintenance of computer systems, including the configuration and troubleshooting of hardware ... This position will be used to fill a full-time permanent, Information Systems Support Specialist position within the Office of Information Technology located in the… more
- Northrop Grumman (Chantilly, VA)
- …not only part of history, they're making history. We have an opening for a ** Tier 2 /3 System Administrator** to join our team of qualified, diverse individuals ... Directory and Linux. . Oversee daily maintenance and provide Tier 1 troubleshooting and support via Kubernetes,...2 or 3. **Basic Qualifications:** _Systems Administrator_ . ** Tier 2 :** Bachelor's degree with 2… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …supporting system design, mission architecture, and associated hardware.* Must possess the ability to perform Tier 1, Tier 2 , and Tier 3 problem ... server, storage, network, and mobile systems. You will provide Tier 1 through Tier 3 support...Services, and MS Exchange is required; if assigned to Desktop & Enclave Services TTOs, understanding of mission islands,… more
- Northrop Grumman (Elkridge, MD)
- …**What You'll get to Do** **Responsibilities** + Provide Tier 1 and Tier 2 technical support (Domain Administration, System Administration, and Network ... those missions. By joining in our shared mission, we'll support expanding your personal network and developing skills, whether...+ Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly status reports ... the Annapolis Junction, MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . They will… more
- CACI International (Sterling, VA)
- …provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... + Helping reproduce and diagnose problems + Providing remote support to users for network and desktop ...the problem to ensure a timely resolution + Providing second- tier support to end-users for either PC,… more