- Chenega Corporation (Arlington, VA)
- …technology and take your career to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier II support professional embedded with a ... Engineering, Business, or Communications) OR + Associate degree with 2 + years of relevant IT experience OR + High...degree + 5+ years of experience in an IT support/ help desk role with Tier … more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology...part of a small team that provides Tiers 1, 2 , and 3 level support. You will be the primary ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk ... and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice...level responsible for basic customer issues + Provision of Tier 2 Support (eg, Process Restart, Simple… more
- SMX (Fort Belvoir, VA)
- …+ Promote professional growth within the Help Desk personnel + Ensure the Help Desk always has 2 personnel x 24/7/365 coverage + Ensure there is ... Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site...+ Route tickets to the appropriate sustainment teams for Tier 2 /3 support + Perform data-driven analysis… more
- NuAxis Innovations (Falls Church, VA)
- …or equivalent work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows ... ** Help Desk Technician** Location **Falls Church,...** Help Desk Technician** Location **Falls Church, VA** \# of...to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Support,Problem ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team to...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- ManTech (Herndon, VA)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in **the DC,...you will work closely with staff and customers to help resolve the most difficult and high visibility events.… more
- ManTech (Herndon, VA)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. This ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC,...role also works closely with staff and customers to help resolve the most difficult and high visibility events.… more