• Tier 2 Systems Admin Support

    Lockheed Martin (Herndon, VA)
    …\- Experience with Red Hat Enterprise Linux or similar distros \- Prior Help Desk or technical customer service experience \- Experience with systems ... consideration\.** At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges\. Our… more
    Lockheed Martin (07/24/25)
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  • Lenel System Administrator 2

    M. C. Dean (Norfolk, VA)
    …Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, vendors, and ... the better. We are seeking a **Lenel System Administrator 2 ** to join our **Security and Electronic Systems (SES)**... II/III support for customer issues reported through the help desk + Proper documentation of system… more
    M. C. Dean (07/15/25)
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  • Technician (Field Service Representative)

    NANA Regional Corporation (Arlington, VA)
    …in the software tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support; respond to requests for assistance received either ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document… more
    NANA Regional Corporation (07/25/25)
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  • Service Center Frontline Account Manager

    CACI International (Chantilly, VA)
    …monitor enterprise IT infrastructure, restart services and hardware when needed, and coordinate with Tier 2 /3 teams to address complex problems. As part of a ... for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. *...formal education. * Minimum 3 years of experience in Help Desk support, IT service desk… more
    CACI International (07/18/25)
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  • IT Engineer - Microsoft Enterprise Systems…

    General Dynamics Information Technology (Fort Belvoir, VA)
    …Required:** None **Job Family:** Systems Administration **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows ... enclaves and hybrid environments** (Windows and RHEL). As a Tier 2 engineer, you will be responsible...technical issues effectively and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS** ;… more
    General Dynamics Information Technology (07/16/25)
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  • IT Operations Manager - TS/SCI with Polygraph

    General Dynamics Information Technology (Mclean, VA)
    …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 ...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
    General Dynamics Information Technology (07/08/25)
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  • Remedy Queue Manager

    Chenega Corporation (Fort Belvoir, VA)
    …Remedy Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests ... to the Help Desk and monitor the progress of...to the Help Desk and monitor the progress of the requestor. +...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is an Equal… more
    Chenega Corporation (06/02/25)
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  • Systems Administrator - TS/SCI

    General Dynamics Information Technology (Fort Belvoir, VA)
    …or more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + ... hardware failures. + Collect data for proper escalation and resolution by Tier 2 /3. + Perform network management services to include: monitoring network device… more
    General Dynamics Information Technology (07/16/25)
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  • Functional Analyst (Resource Management)

    DMS International (Virginia Beach, VA)
    …+ Assisting users with general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is required, ... convictions. + Have the ability to obtain a Favorable Tier 3 Background Investigation. + Possess an associate's degree...users with general computer problems and coordinate with NMCI Help Desk and Base Operations personnel when… more
    DMS International (08/07/25)
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  • Managed Services Engineer

    SHI (Richmond, VA)
    …emerging technologies to enhance personal and professional growth. + Mentor and train lower- tier engineering and service desk employees. + Document work and ... and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees… more
    SHI (06/12/25)
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