• Tier 1 & 2 Help Desk…

    SAIC (Washington, DC)
    …with an anticipated decision expected by fall 2025.** The Tier 1 and Tier 2 Help Desk Support Specialist responsibilities include, but are not ... programs of national importance. SAIC is seeking Tier 1 and 2 Help Desk Support Specialists to join the Machine-assisted Analytic Rapid-repository System… more
    SAIC (08/07/25)
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  • Help Desk Tier 2…

    CACI International (Reston, VA)
    Help Desk Tier 2 Specialist, Journeyman Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ... mission objectives. CACI has an excellent opportunity for an experienced, self-directed **,** ** Help Desk Tier 2 Specialist, Journeyman** . This position… more
    CACI International (08/08/25)
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  • Systems Analyst I - Tier 1 or 2…

    NANA Regional Corporation (Chantilly, VA)
    …+ Provide individual instruction and/or training to users on new or updated technologies. May train other staff employees. + Performs routine technical assistance and ... Cloud Lake Technology an AKIMA company is looking for an IT Technical Support Specialist. Perform basic technical support to staff and customers by testing software and hardware products, maintain software documentation, respond to and follow-up on internal… more
    NANA Regional Corporation (09/01/25)
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  • Help Desk Lead

    DRT Strategies, Inc. (Silver Spring, MD)
    …documentation. Require Experience: + Demonstrated experience providing Tier 1 and Tier 2 help desk support for complex, multi-queue environments, ... standards (like updates to electronic submission formats), deliver ongoing help desk and training services, and assist...SLAs. + Manage ticket triage, escalation, and resolution for Tier 1 and Tier 2 … more
    DRT Strategies, Inc. (08/09/25)
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  • Help Desk Specialist

    Athenix Solutions Group, LLC (Annapolis Junction, MD)
    …to resolve tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier ...a minimum certification of IAT Level I** The Level 2 Help Desk Specialist shall… more
    Athenix Solutions Group, LLC (08/08/25)
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  • Customer Support Specialist

    CACI International (Arlington, VA)
    …integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. ... the management of the overall Tier II team and directly manage Tier II help desk professionals. + Conduct analysis of problems and provide resolution to… more
    CACI International (07/26/25)
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  • Systems Administrator I - NMCI Desktop Support

    V2X (Springfield, VA)
    …Qualifications: + Microsoft 365 experience. + Microsoft Windows 10 and/or Windows 11 experience. Strong Tier 2 help desk experience. + Microsoft 365: ... network, system/application access, and telecommunications systems. interfaces with NMCI Service Desk to ensure customer issues are resolved. Maintains logs and… more
    V2X (08/29/25)
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  • Learning Management System Administrator…

    Censeo Consulting Group (Washington, DC)
    …practices and federal security standards. Key responsibilities include: + Deliver responsive and knowledgeable Tier 2 help desk support for CSOD users, ... looking for unique candidates whose passion and enthusiasm will help shape Censeo's client insights and workplace culture. Our...management, and IT security best practices. + Experience providing Tier 2 or higher technical support. +… more
    Censeo Consulting Group (07/19/25)
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  • Tier 3 Help Desk Support…

    SAIC (Washington, DC)
    …objectives while delivering mission excellence on programs of national importance. SAIC is seeking ** Tier 3 Help Desk Support Specialists** to join the ... with an anticipated decision expected by fall 2025 The Tier 3 Help Desk Support...primary point of contact for escalated support issues from Tier 1 and Tier 2 … more
    SAIC (08/07/25)
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  • Tier 2 Service Desk Analyst

    GovCIO (Washington, DC)
    …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
    GovCIO (06/12/25)
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