- Diversified (Washington, DC)
- …management, and endpoint protection solutions. 5. Technical Support & Maintenance + Provide tier 2 /3 support to internal users and escalate complex issues as ... ticketing system + Windows and Apple product device management experience + Previous help desk experience with Asset management tools, specifically Jamf + Strong… more
- SHI (Washington, DC)
- …emerging technologies to enhance personal and professional growth. + Mentor and train lower- tier engineering and service desk employees. + Document work and ... 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of...certifications within first year of SHI employment: Meraki ECMS 2 , ITIL Foundations v4 The base salary range for… more
- Acclaim Technical Services (Mclean, VA)
- …computer printer. PREFFERD SKILLS: + Related work experience in a technical help desk position + Special non-commercial systems administrator experience (access ... support to the IT infrastructure and mission applications, including Tiers 0- 2 , which includes problem recognition, research, isolation, resolution, and follow-up… more
- CACI International (Sterling, VA)
- …+ Provide internal consulting, technical guidance, information, and support to application developers, help desk , and field support staff + Assist in internal ... training programs + Provide Tier IV escalation support of CBP's Enterprise Wide Area...configuration and troubleshooting to the CCNP level, ASRs, Generation 2 , and 1900-7600 routers, Cisco NGFWs, and F5 Load… more
- Leidos (Annapolis Junction, MD)
- …working on problem resolution throughout all 3 Tiers: supporting the front end ( Help Desk ); advanced troubleshooting; and working with developers and engineers ... years of experience working with trouble ticketing systems, working in Tier 1/ 2 /3 environments; and must have experience with issue escalation scenarios… more
- COMSO, Inc (Annapolis Junction, MD)
- …knowledge articles, documentation, and work instructions used by the SCCM, server, desktop teams, Tier 2 /3 Help Desk technicians and remote/deployed ... No degree & 14 years' experience + IAT Level 2 Certified (Security+) Clearance Requirements: + TS/SCI w/ POLYGRAPH...Paternal Leave, PTO, Federal Holidays to include Birthday, a 2 -week Sabbatical, and Emergency Facility Closure Days. COMSO, Inc.… more
- Leidos (Chantilly, VA)
- …**Primary Responsibilities** + Monitor and troubleshoot network issues in support of Tier 2 tickets including port resets, activations, and break/fix baseline ... troubleshooting skills on Cisco routers and switches. + Familiarity with Web Help Desk ticketing system. + Network+ certification or equivalent is required. +… more
- TekSynap (Ashburn, VA)
- …(5) years of hands-on experience with experience in the last two ( 2 ) years that includes network-based security monitoring using cybersecurity capabilities. + ... eligible) + Experience: A minimum of five (5) years of experience as a Tier III senior cyber threat hunt analyst performing threat analysis, technical analysis, and… more