- St. George Tanaq Corporation (Washington, DC)
- …performance reviews, and ensure adherence to quality standards. **Operational Management** + Oversee Tier 1 Help Desk operations providing front-line support ... Project Manager - Technical Support Services/ Help Desk WFH Flexible*Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA)...chat, remote desktop tools, and on-site visits. + Supervise Tier 2 and Tier 3… more
- Chenega Corporation (Arlington, VA)
- …technology and take your career to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier II support professional embedded with a ... Engineering, Business, or Communications) OR + Associate degree with 2 + years of relevant IT experience OR + High...degree + 5+ years of experience in an IT support/ help desk role with Tier … more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology...part of a small team that provides Tiers 1, 2 , and 3 level support. You will be the primary ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- Diversified (Washington, DC)
- …CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. How You'll Contribute: The Help Desk Technician II provides advanced technical support and systems administration for ... What You'll Do: Advanced End-User Support + Respond to Tier 2 support tickets escalated from ...Job Family Customer and Product Support Job Function Service Desk Delivery Pay Type Hourly Hiring Min Rate 33… more
- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk ... and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice...level responsible for basic customer issues + Provision of Tier 2 Support (eg, Process Restart, Simple… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- NuAxis Innovations (Falls Church, VA)
- …or equivalent work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows ... ** Help Desk Technician** Location **Falls Church,...** Help Desk Technician** Location **Falls Church, VA** \# of...to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues,… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...and changes that cannot be resolved at the service desk level. + Administer and maintain ServiceNow, including workflow… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more