- CACI International (Sterling, VA)
- …and provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well as work… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD. Pay Range: $30 - $37 **Work location 100% ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...work experience + Must have at least 5 years Tier 2 IT Technical support experience +… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …infrastructure engineering and application development teams to work on issues escalated to Tier 2 . + Adhere to the defined incident management, problem ... ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- ManTech (Herndon, VA)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in **the DC,...you will work closely with staff and customers to help resolve the most difficult and high visibility events.… more
- ManTech (Herndon, VA)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. This ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC,...role also works closely with staff and customers to help resolve the most difficult and high visibility events.… more
- ENS Solutions (Springfield, VA)
- …Tier 1). + Escalates more complex or unresolved issues to mid-level specialists for Tier 2 support. + Accurately logs and tracks open tickets, maintains clear ... documentation, and learns help desk protocols and escalation procedures while...while gaining foundational experience. Requirements + Bachelor's Degree and 2 + years of relevant experience. + Must have an… more
- Diversified (Washington, DC)
- …CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. How You'll Contribute: The Help Desk Technician I provides first-line technical support to end-users, resolving ... focuses on first-call resolution, accurate documentation, and timely escalation to higher- tier support when advanced troubleshooting is required. Technicians in this… more
- Amentum (Washington, DC)
- …and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved ... ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored,...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- Amentum (Washington, DC)
- …and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved ... ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored,...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more