- M. C. Dean (District Of Columbia, DC)
- …Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, manufacturers, ... industries. Responsibilities **Job Duties and Responsibilities:** The Systems Administrator 2 is responsible for the day-to-day management, maintenance, and support… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) ... implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem...Unix, Windows or Cisco OS operating system + Two ( 2 ) years' experience administering Linux, Unix or Windows Operating… more
- CACI International (Chantilly, VA)
- …monitor enterprise IT infrastructure, restart services and hardware when needed, and coordinate with Tier 2 /3 teams to address complex problems. As part of a ... for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. +...formal education. + Minimum 3 years of experience in Help Desk support, IT service desk… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …None **Job Family:** IT Infrastructure and Operations **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows 10 ... enclaves and hybrid environments** (Windows and RHEL). As a Tier 2 engineer, you will be responsible...technical issues effectively and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS** ;… more
- TekSynap (Springfield, VA)
- …hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to ... the Service Desk [duty...promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Springfield_ **ID** _2025-8328_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, ... day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the...diagnosis, and resolution. + Tier 2 (Escalation) support for more complex… more
- Assertive Professionals (Hanover, MD)
- …+ Manages the daily activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of ... for this position is $120,000which includesa $10,000 sign-on bonus, $ 2 ,000 in reimbursable relocation expenses,plus a$1,200 annual compliance bonus!...of configuration and operation of IT systems + Provides Tier I ( Help Desk ) problem… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 ...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
- General Dynamics Information Technology (Washington, DC)
- …for candidates in this role include, but are not limited to the following: + Provide Tier 1 and Tier 2 support for macOS and iOS devices, including ... using MDM tools (eg, Jamf, Intune). + Respond to help desk tickets, emails, Team Chats, and...with professionalism and efficiency. + Escalate complex issues to Tier 3 or specialized teams when necessary. + Maintain… more
- Chenega Corporation (Fort Belvoir, VA)
- …Remedy Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests ... to the Help Desk and monitor the progress of...to the Help Desk and monitor the progress of the requestor. +...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is an Equal… more