- Actalent (Fort Belvoir, VA)
- …for data tracking. + Understanding of licensing support (Cisco or competitors). + Help desk experience with a customer-focused attitude. + Experience with ... Additional Skills & Qualifications + BA/BS degree preferred. + Tier 1, Tier 2 , and...in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives… more
- ManTech (Chantilly, VA)
- …three System Engineers and four other SAs. **Responsibilities include but are not limited to:** + Tier 1- 2 help desk support for user issues reported ... medium enterprise in a VMware Virtual Desktop Infrastructure (VDI) environment. The Help Desk supports approximately 1,000 users, and 40 remote sites… more
- Leidos (Fort Belvoir, VA)
- …real-time network and system issues, ensuring timely resolution or proper escalation. + Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and ... years of prior relevant experience in a network operations, help desk , or IT support role or..., or IT support role or Masters degree with 2 + years of prior relevant experience. Specific experience, education… more
- General Dynamics Information Technology (Bethesda, MD)
- …SL1, and xMatters + Investigate, verify, and escalate system alerts and reported issues to Tier 2 support as needed + Access devices to analyze graphing data and ... reliable, secure, and well-coordinated **Required:** + Associate's Degree and 2 + years in a related in IT role such...years in a related in IT role such as Help Desk , Service Desk , Incident… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …or more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + ... hardware failures. + Collect data for proper escalation and resolution by Tier 2 /3. + Perform network management services to include: monitoring network device… more
- M. C. Dean (District Of Columbia, DC)
- …Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, vendors, and ... technical specialists. + Train system users and other system support personnel. + Analyze and modify preventive maintenance checklists for system changes. + Troubleshoot system performance issues and implement corrective actions. + Perform preventive… more
- M. C. Dean (Arlington, VA)
- …Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, vendors, and ... technical specialists. + Train system users and other system support personnel. + Analyze and modify preventive maintenance checklists for system changes. + Troubleshoot system performance issues and implement corrective actions. + Perform preventive… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk. + Ability to provide technical directions and ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- TekSynap (Arlington, VA)
- …Specialists + ServiceNow Subject Matter Experts and Administrators + Help Desk Tier 1 and Tier 2 **Overview** We are seeking individuals who are ... interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will provide the job description and requirements. This… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... benefits, and termination of employment. **Job Locations** _US-VA-Ashburn | US-VA-Springfield_ **ID** _2025-8247_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more