- International Rescue Committee (New York, NY)
- …by planning communication, training, and adoption strategies across regional teams. Support + Provide Tier 2 and Tier 3 technical support and solve complex ... service delivery. This role offers you the chance to lead a diverse and ambitious team, fostering a culture...by preparing reports and publishing regular newsletters for the Helpdesk team + Assist with budgeting for tools, software,… more
- Public Consulting Group (Albany, NY)
- …use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage ... agencies to improve lives. Founded in 1986, PCG employs approximately 2 ,000 professionals throughout the US-all committed to delivering solutions that change… more
- Alaant (Glens Falls, NY)
- …are seeking an individual to lead and manage a team for their Tier 1 and Tier 2 helpdesk . Great benefits and work/life balance!** **Hours and ... handle user account administration in Active Directory. + **Team Leadership** **:** + Lead and mentor the IT support team, ensuring needed resources are available,… more