- SAP (Herndon, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis, and ... Maintains smooth operation of multi-user computer systems, including coordination with network engineers. + Monitors and manages system resources, including CPU… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer issues with a focus on ... compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3 support, diagnosing...Operational Excellence: Maintain and enhance the IT service desk operations , ensuring SLAs are met and customer satisfaction is… more
- Valvoline Global (VA)
- …development and deployment of solutions occur. **Responsibilities Include** 1. Ensure daily operations remain stable by providing Tier 3 technical support for ... level agreements. 2 . Collaborate with business partners across Sales, Marketing, Operations , and the ecosystem of technology that we use and support to assist… more
- CACI International (Chantilly, VA)
- …for deployment of applications and application updates based on defined criteria. + Provide Tier 2 support to operations team to remediate issues related ... routine and zero-day patch management, ensuring comprehensive documentation is provided to the operations team for seamless sustainment. + Provide Tier 3 support… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk. + Ability to provide technical directions and ... Control Facility Service Desk, ensuring completion of tasks related to day-to-day operations , COMSEC integrity maintenance, and trouble ticket management. + Perform … more
- Amazon (Herndon, VA)
- …automation for our internal security customers * Participate in on-call rotation providing tier 3+ support for Security Operations * Develop and enhance incident ... * Conduct research and data analysis to improve security operations * Create and monitor metrics to measure project...years' experience with focus in areas such as systems, network , and/or application security - 3 + years experience… more
- ManTech (Herndon, VA)
- …Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. Additionally in this role you ... responsible for managing the entire service desk operation for network , cloud/platform/system/application, and cybersecurity M&A and event and incident management,… more
- General Dynamics Information Technology (Falls Church, VA)
- …and related infrastructure projects. + Implement monitoring solutions and response processes to empower Tier 1 and Tier 2 teams. + Collaborate with SQL ... **Certifications:** CEH - EC-Council, CompTIA Security + CE - CompTIA, Cisco Certified Network Associate (CCNA) Security - Cisco **Experience:** 6 + years of related… more
- CoreSite (Reston, VA)
- …mechanical, controls, and fire life safety systems. + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are ... shift which requires the ability to regularly work from 6:00 am to 2 :00pm Sunday - Thursday. Mechanical responsibilities will include chilled water systems and… more
- System One (Springfield, VA)
- …Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2 + Network & Infrastructure AQL/SLA Compliance and support ... and other high priority systems in support of critical CONUS and OCONUS operations . Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical… more
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