- City of New York (New York, NY)
- …Ensure high levels of customer service quality and availability by working closely with Tier 2 , Tier 3 and Vendor support groups. - Make determination ... responsibilities as required. PREFERRED SKILLS - Thorough knowledge of service desk functions and operations. - A+ Certification and...in an area related to duties described above; or 2 . Education and/or experience which is equivalent to "1"… more
- The Walt Disney Company (New York, NY)
- …from a shared operations team ( tier 1) to the Media Systems Engineer II's ( tier 2 ) and beyond. They are able to tackle the most complicated technical issues, ... will power our media, advertising, and distribution businesses for years to come. 2 . Reach, Scale & Impact: More than ever, Disney's technology and products serve… more
- PDS Tech Commercial, Inc. (East Syracuse, NY)
- …+ **Complaint Resolution:** + Triage customer complaints or issues and escalate to Tier 2 representatives when necessary for more complex resolution. + Ensure ... in high-pressure situations. + **Customer-Centric Attitude:** Strong focus on providing top- tier service and ensuring positive customer outcomes. + **Additional… more
- Meta (Albany, NY)
- …by providing analyses based on demand, failure rates, decommissions, EOL/LTB, and cost. 2 . Engage with internal customers and gain an understanding of their current ... executive dashboards and KPI metrics for operations all-hands meetings ( Tier I and Tier II metrics). 13....sourcing teams on tactical and strategic items. 16. Shape service models for deployed equipment. 17. Collaborate on … more
- City of New York (New York, NY)
- …YOU MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE Domestic Violence Services provides critical emergency services to domestic ... - Evaluate referrals for extended shelter stays in HRA domestic violence Tier II transitional units. Analyze case information and regulations to assess eligibility… more
- UHS (Johnson City, NY)
- …security and accountability at all times + Coordinate telephone repairs and service issues with IT or telecommunications support and facilitate distribution of new ... individuals by coordinating communication between clinical staff, security, and funeral service providers + Perform other related duties as assigned to support… more
- City of New York (New York, NY)
- …APPLICANTS MUST BE PERMANENT IN THE PRINCIPLE ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE Domestic Violence Services (DVS) provides a variety of comprehensive ... - Evaluate referrals for extended shelter stays in HRA domestic violence Tier II transitional units. Analyze case information and regulations to assess eligibility… more
- City of New York (New York, NY)
- …the Computer Specialist (Software) title and those that are reachable on the Civil Service list are eligible to apply. This position is also open to qualified ... you're not just working for one agency, but in service to all of them. It's an opportunity to...the HRIS unit is critical, as HRIS is the " Tier 3" escalation group at NYCAPS Central for all… more
- Albany Leadership (Albany, NY)
- …position. + Provide students with direct intervention support services + Teach and coordinate Tier 2 & 3 intervention for target students + Facilitate the ... We emphasize the importance of leadership through scholarship and service . "One leader changes everything" is not just a...interpretation of data necessary to develop, implement and evaluate Tier 1, 2 & 3 interventions +… more
- UHS (Johnson City, NY)
- …technicians assigned to their department, either permanently or on a daily basis. 2 . Interim duties of the Lab Technical Coordinator/Manager include supervision of ... eligible for membership on the UHS Medical Staff. Must be board certified/eligible. 2 . Certified by the American Board of Clinical Pathology.3. A certificate of… more