- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …pages. * Identify and implement process improvements. * Communicate effectively with the Momentum Tier 2 team, ensuring smooth handoffs of issues from Tier ... ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United...2 . * Act as a member of the Tier 1 Help Desk, providing end-user support. * Anticipated… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9. + Must have ... -II work center support, receiving and logging trouble calls from customers, DoD service desk. Coordinate with Tier -III support as required for advanced… more
- Lockheed Martin (Herndon, VA)
- …Linux or similar distros \- Prior Help Desk or technical customer service experience \- Experience with systems maintenance \- Security\+ Certification \(or ... equivalent DoD 8140 certification\) prior to start date \- Current Active Top Secret required to start\. Must have the ability to obtain and maintain a TS/SCI **Desired Skills:** \- AWS Experience \- Basic scripting experience \- Experience with Zabbix,… more
- General Dynamics Information Technology (Quantico, VA)
- …Support,IT Service Desk **Certifications:** Security+, CE - CompTIA **Experience:** 2 + years of related experience **US Citizenship Required:** Yes **Job ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...**This position is pending funding.** The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- M. C. Dean (Norfolk, VA)
- …Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, vendors, and technical ... the better. We are seeking a **Lenel System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the… more
- Waste Connections (Norfolk, VA)
- …issues in a timely and professional manner, providing top- tier support and service . **Qualifications:** + 2 + year of inside sales, account management, or ... ensuring satisfaction and retention by addressing any concerns or service -related issues. + **Brokerage Responsibilities:** Collaborate with vendors and third-party… more
- M. C. Dean (Vienna, VA)
- …flexible enough to support the infrastructure hosting workloads of other cloud service providers. + Cloud engineering support must include the development and ... modular operating system baselines to support the modular data and application Tier hosting strategy. + Shall provide technical guidance and direction to engineering… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... interpersonal and communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with ticketing systems such as ServiceNow. +… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems. +… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is hiring a Field Service Technician to provide training and on-site support, helping our government client effectively use analytical tools to achieve their ... software tools. + Travel to deliver training. + Provide Tier I and Tier II help desk...technical questions from users and escalating them to other service providers as necessary. + Ensure compliance with appropriate… more