- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- SMX (Fort Belvoir, VA)
- …and networks supporting end users + Route tickets to the appropriate sustainment teams for Tier 2 /3 support + Perform data-driven analysis of IT SM tickets (eg ... Service Desk Lead (4286) (Ft. Belvoir, VA) (TS/SCI)at...Desk personnel + Ensure the Help Desk always has 2 personnel x 24/7/365 coverage + Ensure there is… more
- General Dynamics Information Technology (Arlington, VA)
- …seeking help. Install, modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing system such ... Service Desk Specialist to provide timely and professional Tier II support to users. To be successful in...+ 7 years; Associate degree +5 years; or bachelor's + 2 (years of experience must be related to supporting… more
- ManTech (Herndon, VA)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** . This… more
- ManTech (Herndon, VA)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. This ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** . In… more
- GovCIO (Richmond, VA)
- …cloud, and business partner networks NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000 ... States and will be a fully remote position. **Group 2 ** - covering 3 shifts with **THUR/FRI off days**...+ Provide day-to-day incident and deployment support of middle tier applications, including web and application servers, containers and… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... solutions into existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2 NOC personnel. + Ensure network security standards… more
- Bon Secours Mercy Health (Newport News, VA)
- …+ Tier 1: Float expectation within a single site based on competency + Tier 2 : Float expectation within multiple sites within a single market based on ... care sites and clinicians are recognized for clinical and operational excellence. + ** Tier 1: Float expectation within a single site based on competency** + **Mary… more
- Shuvel Digital (Vienna, VA)
- …and over 23,000 employees. Our client Navy Federal Credit Union is seeking an Service Desk-15194-Hybrid in Vienna, VA. You seem to have a rock-solid profile and your ... on campus if needed Once onboarded there will be 2 weeks of training before moving to assigned shift....assigned shift. Training will be M-F 0800-1630 EST. The Service Desk is a fast-paced environment that operates 24/7… more
- Leidos (Mclean, VA)
- …and problem solving experience to work independently, receiving minimal guidance while providing Tier 1 and 2 support to resolve incidents. There are no ... **Description** **Field Service Technician** **Are you looking for an opportunity...Active TS/SCI with Polygraph clearance. + Bachelor's degree and 2 + years of applicable experience, or 6+ years of… more