- Leidos (Chantilly, VA)
- **Description** The Digital Modernization Sector at Leidos is seeking a Tier III O&M Network Engineer to support the customer's various wide area networks (WANs) and ... routing technologies across multiple vendors. The job duties of Tier III O&M Network Engineer are as follows: +...and Cisco routers include extensive troubleshooting at the layer 2 and layer 3 level and implementation of routing… more
- William C Brown Inc (Springfield, VA)
- …upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2 /3 support of Unix/Windows workstations and servers, including Web ... problem resolution for all of the client/server/storage/network devices, mobile devices, etc.* Provide Tier 2 and Tier 3 problem identification, diagnosis… more
- CACI International (Reston, VA)
- …on support to a mission customer as part of a small team that provides Tiers 1, 2 , and 3 level support. You will be the primary point of contact for, and own the ... the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3...with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment.… more
- CyrusOne (Sterling, VA)
- …a technical facility maintenance position supporting data center operations. + 5 to 7 years working in Tier 2 , Tier 3 or Tier 4 Data Center(s) or ... building engineering roles. + Knowledge of ITIL framework and service level standards a plus + Familiarity and knowledge...Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong verbal… more
- Chenega Corporation (Arlington, VA)
- …the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier II support professional embedded with a high-visibility technical office. This role combines ... advanced customer service capabilities with deep technical troubleshooting skills to ensure...downtime and disruption. **Responsibilities** + Provide onsite and remote Tier II support to all users, with a focus… more
- CyrusOne (Sterling, VA)
- …Corporation, and EHS requirements and programs, as provided **Qualifications:** + 3 to 5 years working in Tier 2 , Tier 3 or Tier 4 Data Center(s) or ... Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong verbal...AutoCad a plus + Knowledge of ITIL framework and service level standards a plus + Willingness to adjust… more
- General Dynamics Information Technology (Mclean, VA)
- …upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2 /3 support of Unix/Windows workstations and servers, including Web ... resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 2 and Tier 3 problem identification, diagnosis and… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining critical… more
- Arena Technical Resources, LLC (Langley, VA)
- …upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2 /3 support of Unix/Windows workstations and servers, including Web ... resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 2 and Tier 3 problem identification, diagnosis and… more