- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining critical… more
- Arena Technical Resources, LLC (Langley, VA)
- …upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2 /3 support of Unix/Windows workstations and servers, including Web ... resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 2 and Tier 3 problem identification, diagnosis and… more
- Virtual Service Operations (Lorton, VA)
- …in ensuring network stability and performance! Opportunity: VSO is seeking a skilled and detail-oriented Tier 2 - NOC Network Analyst II to join our growing team ... environment. Responsibilities: + Investigate and resolve escalated network issues from Tier 1 support. + Perform advanced troubleshooting for routers, switches,… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining critical… more
- SAP (Herndon, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis, and ... tuning + Installation, hardening, patching + Excellent troubleshooting skills and Tier 1 communication skills + Experience developing and maintaining critical… more
- ADP (Norfolk, VA)
- …+ Support the client onsite or remotely during the Go Live of the new application. + Provide Tier 2 support for the application to the Tier 1 support team or ... by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social… more
- EchoStar (Christiansburg, VA)
- …+ Collaborate with support teams, engineers, and developers to resolve complex issues beyond Tier 2 scope + Create and manage ServiceNow tickets to escalate ... future of connectivity. Our business reach spans satellite television service , live-streaming and on-demand programming, smart home installation services,...issues requiring Tier 3 Incident Management support + Leverage business process… more
- CoreSite (Reston, VA)
- …center operating procedures. We are currently hiring for the Day Shift: 6:00 am - 2 :00 pm, Sunday-Thursday A Tier III technician will be responsible for day to ... of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the...utilize a CMMS system. + Provide day-to-day exceptional customer service and support. + Maintain and complete regular facility… more
- Meta (Richmond, VA)
- …by providing analyses based on demand, failure rates, decommissions, EOL/LTB, and cost. 2 . Engage with internal customers and gain an understanding of their current ... executive dashboards and KPI metrics for operations all-hands meetings ( Tier I and Tier II metrics). 13....sourcing teams on tactical and strategic items. 16. Shape service models for deployed equipment. 17. Collaborate on … more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and...systems or components in the data center within two ( 2 ) hours during the normal duty day. + Participate… more