- Vistra (Hopewell, VA)
- …to report to site within 60 minutes following call-ins. *Satisfactory completion of Tier 2 within primary skill for position job performance measure *Must ... *Independent knowledge of troubleshooting Key Metrics: *Satisfactory completion of Tier 3 training and qualification requirements *Demonstrate continual self-improvement… more
- CACI International (Springfield, VA)
- …assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. More About the Role: - ... call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service...Restart system hardware as needed. - Escalate problems to Tier 2 level as required, and notify… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of hardware failures. + Collect data for proper escalation and resolution by Tier 2 /3. + Perform network management services to include: monitoring network ... that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT... level responsibilities for the systems. + Provide IT Service Management functions and first level troubleshooting to all… more
- Amentum (Warrenton, VA)
- …updates, ensuring deployments align with pre-defined functional and security criteria. + Deliver Tier 2 support to troubleshoot and resolve issues related to ... handoff and sustainment by the operations team. + Provide Tier 3 support to assist the operations team with...future third-party tools or enhancements. + Monitor and track Service Level Agreements (SLAs) and Service Level… more
- TekSynap (Chantilly, VA)
- …for Applications), theinitialsupport level responsible for basic customer issues + Provision of Tier 2 Support (eg, Process Restart, Simple SOPs, No Code ... **Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's… more
- GovCIO (Richmond, VA)
- …cloud, and business partner networks. NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000 ... work or specify which shift is highly preferred.** **Group 2 will cover 3 shifts with THUR/FRI off days**...application in accordance with the published USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership… more
- William C Brown Inc (Springfield, VA)
- …for all the network architecture and devices. What You'll Get to Do: + Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution of ... services that accelerate delivery timelines, reduce operational risk and ensure service continuity during transition. + Provide transition planning and support for… more
- Chenega Corporation (Fort Belvoir, VA)
- …Remedy Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is an Equal… more
- TEKsystems (Lynchburg, VA)
- …in the deployment and support of Windows 11 across the organization. Key Responsibilities: Provide Tier 1 and Tier 2 support for hardware, software, and ... Ensure compliance with IT policies, security standards, and best practices. Qualifications: 2 + years of experience in desktop support or a similar IT support… more
- SAIC (Suffolk, VA)
- …analyzing symptoms and potential root causes to implement effective resolutions or escalate to Tier 2 / Tier 3 support as required + Utilize advanced ... mission-critical network, requiring both technical expertise and a commitment to excellence in service delivery. **This individual will work a schedule of 7AM - 3… more