- ASM Research, An Accenture Federal Services Company (Denver, CO)
- **What is the position?** The Bilingual Tier 1 Service Desk ...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- Adams County Government (Brighton, CO)
- …to reduce downtime on end-user productivity. The primary responsibility of the Technical Help Desk Associate II ( Tier 2 ) is to provide mid-level hardware ... end-user productivity. The primary responsibility of the Technical Help Desk Associate I ( Tier 1) is to...printer configurations, break/fix instructions, ticket routing and escalation to Tier 2 , Tier 3, and… more
- CACI International (Peterson AFB, CO)
- Tier 2 IT Technician Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... to implement and operate an enterprise ITSM solution, enterprise service desk , endpoint management and security solution,...mission operations. We have an exciting opportunity for a Tier 2 IT Technician to join our… more
- L3Harris (Colorado Springs, CO)
- …operations manager. Typically requires a bachelor's degree in area of specialty and 2 -4 years of hands on work experience. Essential Functions: + Provide Network ... NETWORK training guidelines + Manage and coordinate RF equipment Authorized Service Interruptions (ASIs) + Update troubleshooting Guide from lessons learned. +… more
- Parsons Corporation (Colorado Springs, CO)
- …+ Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
- State of Colorado (Denver, CO)
- …Works and Adult Financial benefits. This position is also the primary contact for the Tier III Help Desk functions related to the Colorado Works and Adult ... Please Note: * Hybrid Position with a minimum of 2 required in-office days @ 1575 Sherman St ....position, in conjunction with subject matter experts, researches help desk tickets that cannot be resolved at other levels.… more
- General Atomics (Aurora, CO)
- …software and best practices for IT service management (ITSM). + Experience in Tier 1 or 2 technical support in a similar operations support or systems ... support to user interactions across various communication channels. (email, phone, chat rooms, service desk tickets) + Facilitate escalation of issues to higher… more
- Colorado State University (Fort Collins, CO)
- …lives and improving the human condition through world-class teaching, research, and service . With a robust benefits package, collaborative atmosphere, and focus on ... the world. Colorado State University aims to continue its growth as a top- tier destination for talented students, while also passionately pursuing its mission and… more
- Lumen (Denver, CO)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... SolarWinds and Web Helpdesk to monitor and isolate Layer 2 /3 issues across IP, VPN, and MPLS networks, and...informed of risks and impact assessments. With strong customer service skills and the ability to work independently in… more
- SHI (Denver, CO)
- …and emerging technologies to enhance personal and professional growth. + Mentor and train lower- tier engineering and service desk employees. + Document work ... platform infrastructures, applications, and collaboration tools. + Lead IT and service improvement projects, collaborating with internal and external stakeholders. +… more