- Lockheed Martin (Eglin AFB, FL)
- …position is for a highly technical Multi\-Function Administrator at the National ALIS Support Center, Tier 2 Service Desk \. You will be responsible ... complete documentation of troubleshooting steps and solutions within the Service Flo case tracking system * Ensures proper hand...pool of current experienced candidates will be considered for Tier 2 Support staff\. As well, only… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- **What is the position?** The Bilingual Tier 1 Service Desk ...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- Robert Half Technology (Jacksonville, FL)
- Description We are seeking a Tier 2 Help Desk Analyst to join our growing IT support team. In this role, you'll be the escalation point for Tier 1 ... Directory, Microsoft 365, VPN, and basic networking. + Manage service tickets in [ServiceNow/Jira/other ITSM tool], maintaining SLAs and...support experience with at least 1 year in a Tier 2 or equivalent role. + Strong… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …+ Work with end users and department heads to identify and document required network service levels + Provide service desk and technical support to users. ... SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job Type Full-time...issues to appropriate offices. + Track and manage automated service interruptions for the network users' awareness. + Resolve… more
- MyFlorida (Tallahassee, FL)
- …Identifies complex incidents or requests and escalates to Team Lead, Supervisor or Tier 2 / Tier 3 personnel as necessary. Communicates effectively with ... Title: OFFICE AUTOMATION ANALYST - 60000388 Pay Plan: Career Service Position Number: 60000388 Salary: $42,561.48 Posting Closing Date:...Knowledge of Outlook and/or O365 DESCRIPTION This is a Tier 1 Help Desk position that primarily… more
- ManTech (Doral, FL)
- …limited to:** + Responsible for the overall operation and sustainment of Enterprise Service Desk (ESD) activities within a rotating shift environment, ensuring ... analysis and troubleshooting, resolving complex technical issues escalated from Tier 1 support, and coordinating with vendors and third...credit for that extra education. + Experience in IT service desk or a related field, with… more
- ASM Global (Tampa, FL)
- …across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top- tier clients to deliver exceptional experiences. ASM Global, the world ... us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one...runners on the + Meeting guests at the concierge desk to issue + Following up with staff on… more
- Northrop Grumman (Tampa, FL)
- …for all supported devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and issue ... Defense Instruction 1322.29. The program is an opportunity for service members preparing for civilian careers to gain valuable...rotations._ **What You'll get to Do** Responsibilities + Provide Tier 1 and Tier 2 … more
- Chadwell Supply (Tampa, FL)
- …satisfaction. + Monitor and respond quickly and effectively to requests received through the IT Service Desk . + Update and document all Service Desk ... options! We offer hybrid schedules that would consist of 2 days at home and 3 days in the...tickets, and close tickets within assigned SLA + Monitor Service Desk for tickets assigned to the… more
- ChenMed (Miami, FL)
- …level certification (MCSA, LFCS, etc.) or higher preferred + Experience using a service desk platform (ITSM or trouble ticket system) We're ChenMed and ... production environments + Advanced knowledge of and ability to service computer hardware, both client and server + Advanced...in a corporate environment required + A minimum of 2 years' experience working within a dedicated, multi- tier… more