- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …steps. + Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and ... Service Desk Incident Manager Clearance Required:...Bachelor's degree OR High School Diploma with an additional 2 years of experience * Certifications (Required): + IAT… more
- IBM (Frederick, MD)
- …using a ticketing system, ensuring timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed. * Assist ... location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide...professional expertise** * 1+ year of experience in customer service or help desk role. * Basic… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- SAIC (Adelphi, MD)
- **Description** SAIC is seeking ** Service Desk Technician** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and ... and cutting edge R&D for the US Army. The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …+ At least 5 years of technical expertise providing Tier 1 and Tier 2 help desk support, including identifying, documenting, triaging, resolving, and ... (half-time for a full-year, or 940 hours). The Help Desk Analyst provides Tier -1 support for electronic...+ Escalate unresolved technical issues or complex inquiries to Tier - 2 support or appropriate FDA business units… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …in accordance with stringent service level agreements (SLAs). This individual provides both Tier 1 and Tier 2 support, directs the triage and escalation ... to enhance efficiency and reduce manual workload in help desk operations. + Monitor performance against service ...+ Minimum ten (10) years of technical expertise providing Tier 1 and Tier 2 … more
- COMSO, Inc (Fort Meade, MD)
- …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...IT systems (U) Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more