- Belay Technologies (Laurel, MD)
- …the client, server, storage, network devices, Etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and resolution ... Range: $114,000 to $164,000 Belay Technologies is a certified Service -Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington… more
- ManTech (Fort Meade, MD)
- …client/server/storage/network devices and mobile devices. + Perform Tier 1 (Help Desk ) and Tier 2 (Escalation) support: problem identification, ... a strong understanding of system administration interdependencies in a Service Oriented Architecture (SOA) environment. **Minimum Qualifications:** + Bachelor's… more
- Lumen (Annapolis, MD)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... SolarWinds and Web Helpdesk to monitor and isolate Layer 2 /3 issues across IP, VPN, and MPLS networks, and...informed of risks and impact assessments. With strong customer service skills and the ability to work independently in… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device support to ... Level II certification. + Relevant education/experience requirements: + 1+ years with Masters + 2 +years with Bachelors + 3+ years with Associates + 5+ years with no… more
- SHI (Annapolis, MD)
- …and emerging technologies to enhance personal and professional growth. + Mentor and train lower- tier engineering and service desk employees. + Document work ... platform infrastructures, applications, and collaboration tools. + Lead IT and service improvement projects, collaborating with internal and external stakeholders. +… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …environment. + Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + ... of the server environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot be resolved by the… more
- Link Solutions Inc (Adelphi, MD)
- …of experience. + Ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per DoD ... video, and data communications networks. Join our dynamic team at a top- tier organization, where work-life balance and employee well-being take center stage. This… more
- SAIC (Adelphi, MD)
- …of experience + Ten (10+) years of relevant experience working in an IT or Service Desk environment **CLEARANCE REQUIREMENT:** + Must have an active Top Secret ... IT services to ARL's research mission. Join our dynamic team at a top- tier organization, where work-life balance and employee well-being take center stage. This… more
- St. George Tanaq Corporation (Suitland, MD)
- …load balancers, in compliance with federal security frameworks (FISMA, RMF). 2 . Proficient in implementing high-availability solutions to sustain 99.99% uptime ... and Process Optimization - Experienced in leading 24x7 NOC operations, managing Tier 1- Tier 3 escalation workflows, and establishing Standard Operating… more
- TAD PGS, Inc. (Laurel, MD)
- …APL vehicles as necessary. Basic Hiring Criteria : + At least 5 years of a relevant Tier 2 IT-related Support work experience. + Must be a US Citizen + Possess a ... device issues, and performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems with client systems… more