- GovCIO (Columbia, SC)
- …The Help Desk Analyst responsibilities include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff ... supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support... training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff… more
- ASM Research, An Accenture Federal Services Company (Columbia, SC)
- **What is the position?** The Bilingual Tier 1 Service Desk ...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- NANA Regional Corporation (Shaw AFB, SC)
- Akima Systems Engineering is looking for a Service Desk Administrator to work on Shaw Air Force Base, SC. Our Service Desk Administrator provides ... resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy...end-user assistance via phone or remote desktop access. + Tier 2 : Perform on-site/deskside technical support when… more
- Epsilon, Inc (Greenville, SC)
- **Deputy Service Desk Manager** **Epsilon is now...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is ... service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management...the last two years. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- ASM Research, An Accenture Federal Services Company (Columbia, SC)
- …within a timely manner. Your responsibilities will include communicating with team members and Tier 2 support desk agents to address reported issues, running ... a timely manner - Communicate with team members and Tier 2 support desk agents...into terms understandable to non-technical employees. + Strong customer service skills. + Experience with Salesforce a plus **Compensation… more
- NANA Regional Corporation (Shaw AFB, SC)
- …+ Install, configure, and manage CAC-enabled printers, scanners, and multifunction devices. + Provide Tier II Service Desk and desk -side support per ... Akima Systems Engineering is looking for a Service Desk Administrator to work on...Conduct and manage backup and archiving operations per DoDI 8500. 2 and NIST SP 800-53; maintain one year of… more
- Trace Systems Inc (Shaw AFB, SC)
- …and account management. Education + Associates degree in Computer Science or related field; or 2 + years' IT Help Desk Support experience, and 2 + years' of ... job responsibilities include, but are not limited to: + Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis… more
- Sulzer Pumps US Inc. (Easley, SC)
- …and responsibilities:** **Position Summary:** The IT Support Specialist is responsible for providing Tier 1 and Tier 2 technical support across multiple ... hardware, software, networking, and server infrastructure in coordination with the Service Desk and other IT teams. The role also involves project support,… more
- ASM Research, An Accenture Federal Services Company (Columbia, SC)
- …environment. + Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + ... of the server environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot be resolved by the… more
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