- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology Time Type:...part of a small team that provides Tiers 1, 2 , and 3 level support. You will be the ... None * * * CACI is seeking a Help Desk Specialist to join our Luke Team! You will...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- TekSynap (Chantilly, VA)
- … Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's ... service catalog and support for other IT service management functions. The Help Desk Support...level responsible for basic customer issues + Provision of Tier 2 Support (eg, Process Restart, Simple… more
- Chenega Corporation (Arlington, VA)
- …cutting-edge technology and take your career to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier II support professional embedded with ... a high-visibility technical office. This role combines advanced customer service capabilities with deep technical troubleshooting skills to ensure...+ 5+ years of experience in an IT support/help desk role with Tier II responsibilities +… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in...tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps… more
- Lockheed Martin (Herndon, VA)
- …\- Experience with Red Hat Enterprise Linux or similar distros \- Prior Help Desk or technical customer service experience \- Experience with systems maintenance ... \- Security\+ Certification \(or equivalent DoD 8140 certification\) prior to start date \- Current Active Top Secret required to start\. Must have the ability to obtain and maintain a TS/SCI **Desired Skills:** \- AWS Experience \- Basic scripting experience… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and… more
- M. C. Dean (Norfolk, VA)
- …systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, ... the better. We are seeking a **Lenel System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the… more
- NANA Regional Corporation (Arlington, VA)
- …the software tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support; respond to requests for assistance received either directly ... Suvi is hiring a Field Service Technician to provide training and on-site support,...our exceptional team! **Responsibilities** **Responsibilities:** + Provide training and desk -side support to assist our government client in achieving… more
- CACI International (Arlington, VA)
- …integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. ... overall Tier II team and directly manage Tier II help desk professionals. + Conduct...to be completed by system users. + Improve current service desk processes and procedures and champion… more