- CACI International (Arlington, VA)
- …integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. ... overall Tier II team and directly manage Tier II help desk professionals. + Conduct...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- Lumen (Richmond, VA)
- …world and shape the future. **The Role** The Operations Technical Support 1 ( Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk ... Support in a customer focused, team oriented, support environment. Tier 1 IT Service Desk ...mobile, security, and managed services technologies. + 1 - 2 years IT customer service experience or… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …across **multiple security enclaves and hybrid environments** (Windows and RHEL). As a Tier 2 engineer, you will be responsible for advanced troubleshooting, ... support** , resolving escalated technical issues effectively and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS** ;… more
- Shuvel Digital (Vienna, VA)
- …and over 23,000 employees. Our client Navy Federal Credit Union is seeking an Service Desk -15194-Hybrid in Vienna, VA. You seem to have a rock-solid profile ... on campus if needed Once onboarded there will be 2 weeks of training before moving to assigned shift....assigned shift. Training will be M-F 0800-1630 EST. The Service Desk is a fast-paced environment that… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. +… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid...communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with ticketing systems such as… more
- SHI (Richmond, VA)
- …and emerging technologies to enhance personal and professional growth. + Mentor and train lower- tier engineering and service desk employees. + Document work ... and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key...certifications within first year of SHI employment: Meraki ECMS 2 , ITIL Foundations v4 The base salary range for… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of hardware failures. + Collect data for proper escalation and resolution by Tier 2 /3. + Perform network management services to include: monitoring network ... the different systems that are monitored in the help desk and the Tier level responsibilities for... level responsibilities for the systems. + Provide IT Service Management functions and first level troubleshooting to all… more
- DMS International (Virginia Beach, VA)
- …contract's Performance Work Statement (PWS) and may be required to attend in- service training which is designed to update contractor personnel on Government rules, ... convictions. + Have the ability to obtain a Favorable Tier 3 Background Investigation. + Possess an associate's degree...Possess an associate's degree from an accredited institution and 2 years' experience in an information technology and security… more