- CACI International (Ashburn, VA)
- …in incident support for end users as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote rapid response by all ... reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with...**Must be able to work on-site in Ashburn, VA 2 -3 days per week.** _Desired:_ + Tier … more
- Competitive Range Solutions, LLC (Arlington, VA)
- …email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related to day-to-day ... management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk. + Ability...practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations,… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business… more
- CACI International (Sterling, VA)
- …needed across portfolio of systems + Champion special projects and technical upgrades + Monitor Tier 2 and 3 support ticket queues to promote rapid response by ... capture user reports + Responsible for operations support metrics and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service Delivery… more
- Acclaim Technical Services (Mclean, VA)
- …support to the IT infrastructure and mission applications, including Tiers 0- 2 , which includes problem recognition, research, isolation, resolution, and follow-up ... + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support of off-the-shelf… more
- TekSynap (Arlington, VA)
- …equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk . + Troubleshoot and maintain all networks, equipment, and ... the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Ability to… more
- Exeter Government Services, LLC (Newport News, VA)
- …development effort. This contract consists of four distinct areas: Analysis, Reviews, Training, and Tier 2 help desk support. Preference in hiring will be ... gained either through work in commercial enterprises or in active duty military service . + S hould have the following specialized experience levels: + Five or… more
- Exeter Government Services, LLC (Newport News, VA)
- …development effort. This contract consists of four distinct areas: Analysis, Reviews, Training, and Tier 2 help desk support. Preference in hiring will be ... gained either through work in commercial enterprises or in active duty military service . + S hould have the following specialized experience levels: + Five or… more
- General Dynamics Information Technology (Quantico, VA)
- …language (PowerShell, VBS, etc.) + Perform ACAS and SCAP scans and remediation + Assist Tier 2 help desk with issues elevated to systems administrators + ... ITD organization in Quantico, VA. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2... Service (NCIS) is an organization of approximately 2 ,000 personnel of which 700 serve at HQ and… more