- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- Diversified (Washington, DC)
- …collaboratively in a fast-paced environment. What You'll Do: Advanced End-User Support + Respond to Tier 2 support tickets escalated from Tier 1 staff. + ... 4+ years in IT support roles, with at least 1- 2 years in a Tier 2...Details Job Family Customer and Product Support Job Function Service Desk Delivery Pay Type Hourly Hiring… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology Time Type:...part of a small team that provides Tiers 1, 2 , and 3 level support. You will be the ... None * * * CACI is seeking a Help Desk Specialist to join our Luke Team! You will...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- TekSynap (Chantilly, VA)
- … Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's ... service catalog and support for other IT service management functions. The Help Desk Support...level responsible for basic customer issues + Provision of Tier 2 Support (eg, Process Restart, Simple… more
- Chenega Corporation (Arlington, VA)
- …cutting-edge technology and take your career to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier II support professional embedded with ... a high-visibility technical office. This role combines advanced customer service capabilities with deep technical troubleshooting skills to ensure...+ 5+ years of experience in an IT support/help desk role with Tier II responsibilities +… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in...tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps… more
- ENS Solutions (Springfield, VA)
- …Tier 1). + Escalates more complex or unresolved issues to mid-level specialists for Tier 2 support. + Accurately logs and tracks open tickets, maintains clear ... documentation, and learns help desk protocols and escalation procedures while gaining foundational experience....while gaining foundational experience. Requirements + Bachelor's Degree and 2 + years of relevant experience. + Must have an… more
- Diversified (Washington, DC)
- …and/or other benefits. Job Details Job Family Customer and Product Support Job Function Service Desk Delivery Pay Type Hourly Hiring Min Rate 29 USD Hiring ... IT, YOU CAN DO IT AT DIVERSIFIED. How You'll Contribute: The Help Desk Technician I provides first-line technical support to end-users, resolving hardware, software,… more