- General Dynamics Information Technology (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)...scope, type, and complexity + is required. + Two ( 2 ) years of experience with Service Management… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- DCCA (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, ... IT systems . Provide Tier I (Help Desk ) and Tier 2 (Escalation)...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) . Analyze and resolve complex… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... IT systems. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more
- Nightwing (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... using IT systems. Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)...understanding of system administration interdependencies as part of the Service Oriented Architecture Analyze and resolve complex problems associated… more
- KeenLogic (Washington, DC)
- …management, governance, and reporting. + Oversee 24x7 Tier 1 Service Desk operations, coordinating Tier 2 /3 deskside, remote, and executive support. ... Tier 1 coverage, oversee advanced Tier 2 /3 support, and drive continuous service improvements aligned with ITIL practices and contract SLAs. Minimum… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... restart services and hardware when needed, and coordinate with Tier 2 /3 teams to address complex problems....education. + Minimum 3 years of experience in Help Desk support, IT service desk ,… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …across **multiple security enclaves and hybrid environments** (Windows and RHEL). As a Tier 2 engineer, you will be responsible for advanced troubleshooting, ... support** , resolving escalated technical issues effectively and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS** ;… more
- CACI International (Annapolis Junction, MD)
- …IT systems + Perform Tier 1 (Help Desk ), Tier 2 , and ...Hat OS) + Other Requirements: + At least two ( 2 ) years of experience with IT Service ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...network devices, and mobile environments. The candidate will provide Tier 1 through Tier 3 support, assist… more
- Leidos (Washington, DC)
- …PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and ... Experience with Cisco Telepresence products including Suite, + Working knowledge of Service desk tiered system. **Desired Qualifications:** + CCNP Collaboration… more